If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
I was a senior printer technician for a company called Mid Atlantic Telesis during the 1980s they were a large company that repaired HP and Canon printers as well as multifunctional machines. They also were a cartridge recycling company. I learned a lot from this company (all my basic skills). Then I worked for a Xerox repair company called Leesburg Office supply. My work stands out because I'm proud of it. I will not leave
a customer in question. There are a lot of certified techs that lack the talent and true ability to repair the machines correctly.
It takes skill and experience, and I have both. I always test my work before leaving it. Nothing is worse than paying for something that is still broken. Quality is important to me. Quality and experience is what the customer needs. Too many times customers have told me about people they have hired that did not do the job right. This is wrong and its not professional. Technicians need to Know the machines they are working on. Technology is the key in this business .
I like being the one who helps . People can become really upset when a machine starts jamming on them ,
They may be trying to meet a deadline and need someone
fast. That's where I come in. I know how to fix broken copiers and printers. They can rest assured that if it can be fixed , I will fix it . It's my job ! I enjoy seeing the relief on the faces when a job is complete. I take my job personal and try to do my best at it . I also try to keep up to par with the latest technology. Technology is the key in this buisness !
Overview
Hired 313 times
4 similar jobs done near you
Background checked
1 employee
32 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Apple Pay, Cash, Check, Credit card, PayPal, Square cash app, and Zelle.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2023
2022
2021
2020
2019
2018
2017
2016
Services offered
Computer & Device Support
Projects and media
Projects and media
Reviews
Customers rated this pro highly for work quality, professionalism, and responsiveness.
Excellent 4.9
211 reviews
5
92%
4
7%
3
0%
2
0%
1
1%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Jnette P.
Jun 5, 2026
•
Hired on Thumbtack
I have an older HP LaserJet 3030 that has been incredibly reliable for more than 15 years and has never given me any issues. Unfortunately, some labels became jammed, causing the paper to stop feeding properly.
I spent over an hour removing the labels myself and thought I had gotten most of them out, but it wasn't enough. I needed a professional to reach the tight spaces, and the repair technician, Philip, did exactly that.
I was thrilled to see it printing again, but Philip noticed something I had overlooked. The top edge of the printed pages had nicks and crinkles. I told him not to worry because I was so happy the printer was working again, but Philip knew there was still a problem. After a more thorough inspection, he discovered another hidden label and removed it, resolving the issue. This repair took a few hours, and I really appreciate Philip’s dedication to getting the jam completely cleared, even though I was ready to stop as soon as it was printing.
Excellent service, attention to detail, and dedication to getting the job done right. I highly recommend Philip for your printerrepair jobs.
Details: Desktop printer • HP
Printer and Copier Repair
April B.
May 26, 2026
•
Hired on Thumbtack
He showed up on time, walked me through the possible issues and helped me order the parts that are needed, all at a reasonable price.
Details: Commercial copier • Xerox
Printer and Copier Repair
Melanie K.
Dec 10, 2025
•
Hired on Thumbtack
Pro was responsive and professional. He was thorough in his examination of my printer and gave solid advice on how to avoid future trouble.
Details: Desktop printer • Xerox
Printer and Copier Repair
Yvette R.
Jan 24, 2026
•
Hired on Thumbtack
He was professional and worked hard to diagnose the problem. Although he wasn't able to fix the problem, he was very professional .
Details: Desktop printer • HP
Printer and Copier Repair
Valerie C.
Oct 31, 2025
•
Hired on Thumbtack
The man who called me quoted a price that I couldn't afford. My problem was minimal (paper jam) and he understood that I couldn't pay for a house call so he gave me some advice over the phone. I was able to clear the paper jam and was so grateful for his honesty, expertise, and willingness to help out an old lady over the phone. I was so happy with his helpfulness.
Details: Desktop printer • Sharp
Printer and Copier Repair
Credentials
Background Check
Philip Willis
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We accept most payment methods
What is your typical process for working with a new customer?
First off , I ask the customer what kind of machine they need fixed. If I am qualified. I arrange a service call.
What education and/or training do you have that relates to your work?
A degree in computer technology and networking. I have been repairing copiers and printers since 1984.