FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Kleanova, our pricing is designed to be transparent, fair, and reflective of the premium quality and meticulous care we deliver. Here’s what you should know: No Hidden Fees – Every quote you receive is clear and upfront. The price you see is the price you pay. Custom Quotes for Every Home or Business – Because every space is unique, our pricing reflects your exact needs, square footage, and any specialty services requested. Premium Value, Not “Cheap Cleaning” – We invest in highly trained, background-checked professionals and premium, eco-conscious products to ensure a spotless, safe, and elevated experience. Occasional Introductory Offers – From time to time, we offer limited-time promotions for new clients, such as our VIP Deep Clean Welcome Bundle. These are designed to help you experience the Kleanova difference without compromising quality. Flexible Add-Ons – Need extra attention for your oven, fridge, or laundry? Add-ons are always optional and clearly priced so you stay in full control. Our goal is to ensure you feel confident knowing exactly what you’re paying for—and why our service stands apart in quality, professionalism, and results.
- What is your typical process for working with a new customer?
At Kleanova, we make getting started seamless, personalized, and stress-free. Here’s what you can expect: 1. Personalized Consultation We start by learning about your home, lifestyle, and cleaning priorities. For homes, this can be done through a quick call or online booking form. For businesses, we schedule a free 30-minute in-person estimate to walk through your space and design a custom plan. 2. Transparent Quote & Scheduling Based on your needs, you’ll receive a clear, itemized quote—no hidden fees, no surprises. Once approved, we schedule your first cleaning at a time that works best for you. 3. Secure Booking & Confirmation We’ll send your appointment details and payment link for quick confirmation. You’ll also receive text and email reminders leading up to your appointment for a completely worry-free experience. 4. Professional, Discreet Service Our licensed, bonded, and insured team of background-checked professionals arrives on time, in uniform, and fully equipped with professional-grade products to deliver a spotless, detail-perfect clean. 5. Follow-Up & Ongoing Care After your first service, we check in to ensure you’re 100% satisfied. Many clients then transition to recurring services for a consistently pristine home or business.
- What education and/or training do you have that relates to your work?
At Kleanova, excellence isn’t optional — it’s our standard. Every member of our team is thoroughly trained and continuously educated to meet the highest standards of luxury cleaning and client care. Here’s what sets our expertise apart: Professional Training Programs – All team members complete in-depth training on proper cleaning techniques, product use, and surface care to ensure every job is safe, effective, and meticulous. Specialized Certification & Safety Protocols – We stay up to date with the best practices for residential and commercial environments, including delicate material handling, sanitization techniques, and safety compliance. Ongoing Skill Development – Our team participates in continuous training to master new methods, advanced tools, and quality assurance standards. Licensed, Bonded & Insured – This ensures every client receives a professional, worry-free experience backed by protection and peace of mind. This commitment to education and training allows us to deliver precise, consistent, and discreet service—the level of care our clients have come to expect from Kleanova.