Pro-One Mobile Small Gas Engine Repair

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Introduction

Don't just hire the first person who calls, get a quote from us as well! Before you hire anyone. We specialize on outdoor equipment repair, maintenance and service which helps ensure your repair is done correctly the first time. We always make customer experience/service our #1 priority so choose Pro-One for your next equipment repair! What does our fee include? 1. Our technician driving to your location (mobile only service) 2. Diagnosing your equipment (every effort made to determine issue/s) What happens if a repair/service is needed? **Any repair needed after initial diagnosis is an additional cost over the $95 diagnostic fee. If you choose to move forward with repair, the diagnostic fee will be rolled into total repair cost. If not, the diagnostic fee is required for the mobile service and initial diagnosis. We can not guarantee 100% that after initial diagnosis we will know what the issue is and will be able to repair. We make every effort to repair your equipment.** What happens after you reach out through Thumbtack? Once you submit a request, we will respond through the app and our technician will call you shortly after. To speed up us connecting, please try to answer or respond to our outreach to start the conversation and confirm an appointment date/time. We only offer MOBILE (your site/location) small GAS engine repair, service, maintenance, no other type of engines, **NO ELECTRIC or AUTOMOTIVE**, only portable gas powered equipment, no in-home back up electric generators. Pro-One covers all areas 1 hour radius from Sterling, VA 20164 - Currently NOT SERVICING D.C. or MARYLAND.*** Pro-One is your one-stop small gas engine repair specialists! Contactless mobile service, all services completed outside. We provide ongoing/seasonal maintenance, tune-ups, minor small engine repair and service of any type of small gas powered equipment including gas lawn mowers (riding/zero turn) gas pressure washers, gas snowblowers, portable gas generators (NO home generators), anything with a small gas engine (NOTHING ELECTRIC). Many years of experience repairing small gas engines, we are NOVA's "No Start" experts, 30-day labor warranty on all repairs and only on parts we provide and install. Thanks! Pro-One Mobile Small Engine Repair

Overview

Hired 65 times

Background checked

2 employees

5 years in business

Business hours

SunClosedMon8:00 am - 7:00 pm

Payment methods

This pro accepts payments via Cash, Check, and PayPal.

Social media

Facebook

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2024

2023

Projects and media

24 photos

Projects and media

24 photos

Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Great 4.8

60 reviews

5

95%

4

0%

3

2%

2

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1

3%

Read reviews that mention:

Paul M.

Mar 24, 2025

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Hired on Thumbtack

Richard did a great job. Gave me updates on his arrival time and status. I really appreciate the great work. Will definitely be using him again.

Details: Push (Walk-Behind) • My home, venue, etc.

Lawn Mower Repair

Dan T.

Jan 13, 2025

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Hired on Thumbtack

Richard was able to get my snowblower running smoothly after it sat dormant for about 4 years. He was able to use some gunk-out spray in the carburetor, and after a few starts-and-stops, the engine cranked up to a smoothly running machine. I asked what I could do to avoid this problem in the future, and he said not to use any fuel treatment solutions. Richard suggested that I invest in some ethanol-free fuel, available at Home Depot. I would make only one suggestion to this company, and that is to specify what your service area is. Richard said it took him over an hour to drive to my home, and he was determined to fix the engine so he didn’t have to drive back again. I appreciate small businesses seeking new customers, but sometimes the job location is a bridge too far.

Details: Doesn't start • My home, venue, etc.

Lawn Mower Repair

Sachin P.

Feb 15, 2025

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Hired on Thumbtack

Quick response and timely arrival. Be sure to ask them for diagnosis before they dive into a repair. I was told my carburetor needed to be replaced, but was charged way more than the $95 diagnostic fee since they spent a full 3 minutes spraying carb cleaner.

Details: Doesn't start • My home, venue, etc.

Pro-One Mobile Small Gas Engine Repair's reply

Hi Sachin, thanks for the feedback. The $95 fee includes us driving to your location (mobile) and providing a professional diagnostic to identify the issue. If you only wanted us to provide you with the diagnostic, no problem, we just need to know that when we arrive. We are under the impression that when you ask us to come out, that you want us to repair your equipment, so sorry for the confusion. The $95 travel/diagnostic cost is always rolled into the overall repair with some repairs requiring a carb spray, some need carb spray and specific adjustments, or a carb cleaning, it varies greatly depending on the condition of the carb and equipment itself. Thanks again for working with us! Pro-One

Lawn Mower Repair

Kathleen S.

Sep 20, 2024

·

Hired on Thumbtack

Details: Doesn't start • My home, venue, etc.

Lawn Mower Repair

Charles K.

Nov 18, 2023

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Hired on Thumbtack

Richard identified and fixed the problem with my riding mower quickly and efficiently. He saved me a ton of time and expense by coming to my house that I would have otherwise had to spend.

Details: Riding • Doesn't start • My home, venue, etc.

Lawn Mower Repair

Credentials

Background Check

Todd Thompson

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
I try to be as accurate/fair as possible when it comes to pricing. I'm 100% mobile and come to you so you are investing in convenience as well. There is definitely an advantage to that compared to you having to bring your equipment to a shop and then having to wait weeks to get it repaired. Most of my jobs are complete within an hour or less. I offer volume discounts for jobs over $500.
What is your typical process for working with a new customer?
You call me or I call you and we discuss the issue and then set up a time for me to come out and get your equipment repaired and running asap. I will travel up to 1 hour radius from Sterling, VA, anything outside of that and I'm not able to help, sorry.
What education and/or training do you have that relates to your work?
I have been working on gas engines in general for over 20 years and especially enjoy working on small engines. I always find it a challenge to take a no start engine and get it up and running successfully. I provide a variety of troubleshooting to quickly identify the issue and offer solutions on how to get it repaired and running again. I can install replacement parts and do minor engine servicing.