The preliminary set up with contract and time frame was good. They were great at correspondence. However, the driver left his license at home and was not able to come up to our office suite on the fourth floor, to move the three office chairs we needed moved. I physically moved the chairs to the curb of the front of my building. We are located downtown Metro Center. They charged me the full amount for the move. The chairs were moved to their destination; it was just not such a smooth start.

NK Movers arrived early and worked quickly and efficiently to move several pieces of office furniture in our space.

The movers were WONDERFUL! But the office was absolutely unorganized. They quoted us a flat rate of $220, only to get a phone call at the end of the move asking us for $577. After going through the contract, the contract confirmed the flat rate of $220, so the person on the phone started negotiating, first offering only $500, then asking me, "well, ma'am, what can you pay? I need to pay my men. Please." We ended up paying $100 over the quoted price. It was completely unprofessional and I do not plan to hire these movers again after this experience. They only get any starts at all because the movers themselves were very professional and very careful with our things.

This is the most useless company I have ever hired in my entire life. If there is a rating less than 1 star, I would have given them. I place an ad on thumbtack to move from my 1 room office and we agree for a fee. The movers were suppose to come on Friday at 12 noon. I called this company, texted, and sent messages to them through Thumbtack but they did not reply until 3 pm telling me that a crew will be coming before 4pm. At 5 pm they sent a text that they will not be able to come that day so we arranged for Saturday at 1pm. At 1 pm on Saturday I called then, texted them but nobody replied until it was 3 pm. They said they could not come that we should schedule for the following day. That was when I lost it and I told them to buzz off. Please do not go near this company because they are a bunch of unprofessional people running the company. I need to find out if they are even licensed to operate in Virginia.

They broke my newly installed ceiling fan while moving despite my multiple cautioning. That’s fine: everyone makes mistakes and that’s what insurance is for. I promptly notified the manager and was assured the insurance reimbursement. But after multiple reminders over almost 2 months, all I have received are one explanation or the other, save the reimbursement. Extremely unprofessional and disappointed. And I have given up finally.