David Cruz

Introduction: I am a Help Desk technician. I studied at University of Phoenix/Axia College and completed an Associate's Degree in Information Technology. I currently work as a Help Desk Technician during regular business hours. For the Private Sector, I specialize in Virus Removal, Password Recovery, and Data Recovery. My Professional resume consists of the following: • Windows XP, Windows 7 Pro, MS Office 2007 and 2013 support. • Manage Active Directory Accounts. • Provide helpdesk support and resolve problems to the end users satisfaction. • Monitor Help Desk for tickets assigned to the queue and process first-in first-out based on priority. • Modify configurations, utilities, software default settings, etc. for the local workstation. • Manage PC deployment for new employees using standard and specialized hardware and software. • Manage the purchases of new IT equipment. • Replace or repair equipment as needed before failure. • Manage Shoretel VoIP and Nortel PBX switch, Call Pilot, and Shoretel IP 480 and Nortel Networks telephones and Voicemail. • Installation of VPN using Microsoft built in software.