FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Oxi Fresh has no hidden fees or upcharges upon arrival. There is a flat $12 service charge no matter the size or location of the job that funds the scheduling center. Residential pricing is by the room up to 250 sq ft.
- What is your typical process for working with a new customer?
Upon arrival we will do a walk thru with the customer to assess the condition of the carpet. Carpet is then treated with a Enzyme Pre-Spray to loosen up dirt in the carpet. After approximately 15-20 minutes of dwell time each room is cleaned with our Encapsulating product and Oxi Powder. Upon completion your carpet is vacuumed and groomed with a brush.
- How did you get started doing this type of work?
In my opinion southwest Virginia needed another carpet cleaning company to choose from. One year we received a really high quote to have our carpet cleaned and it was due to mileage being applied to the invoice. I believe everyone would prefer to have their carpet cleaned regularly but price and the inconvenience of multiple days to dry are the major deterrents. I decided to start a company that hopefully eliminates those reservations about having your carpet cleaned.