FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer flat rate pricing for our repairs, with flexible financing through Wells Fargo and budget friendly options. Check our website for Spring and Fall promotional discounts on HVAC maintenance! We also offer senior citizen and active military discounts of 10%, and membership customers receive 15% discounts on all repairs.
- What is your typical process for working with a new customer?
We strive for five on every call - Our aim is five star service that is fast, friendly and professional. You can expect a call from our dispatcher the day of your service request, along with a text message notification and tracking link that will show your technician approaching. During your diagnostic or estimate, we'll provide multiple options depending on the type of request or problem that you're experiencing, and will email you a record of any recommendations or service work performed. We make it easy to communicate with us, via email, text message, phone calls, chat, and web booking forms on our website.
- What education and/or training do you have that relates to your work?
Our trade designations include: Master Gas Fitter Master Heating Ventilation & Air Cond. Master Liquefied Petroleum Gas Fitter Journeyman Heating Ventilation & AC You can check our license online on the Virginia DPOR website through their "license lookup" link: VA License #2710009374