This pro has verified their business license with Thumbtack.
Licensed
This pro has verified their business license with Thumbtack.
Pipe issues
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About
Bestway Plumbing and Drain is your local, trusted plumbing team. a dedicated office staff, we focus on prompt, professional service for every job.
We handle everything from basic repairs to complex sewer and water line work, including water heaters, toilets, faucets, disposals, sump pumps, and emergency plumbing. We use quality materials and current techniques to complete your project safely and efficiently.
Please note: we do not give prices over the phone, We operate on a clear flat-rate pricing model, so you know what to expect before work begins.
If you’re looking for reliable, straightforward plumbing service, contact Bestway Plumbing and Drain today.
Overview
Current Top Pro
Hired 3558 times
Background checked
License verified
6 employees
6 years in business
Business hours
SunClosedMon8:00 am - 5:00 pm
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
2024
2023
Credentials
License verified
Plumber – Master
License state: VA
Background checked
Passed by Shawn Rose on Sep 18, 2026.
Services offered
Pipe issues
Leaking pipes
Burst pipes
Other pipe issue
Poor draining
Repair urgency
I work on non-urgent repairs
I work on urgent repairs
Flooding status
Yes
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, work quality, and responsiveness.
Great 4.8
1043 reviews
5
93%
4
2%
3
1%
2
1%
1
3%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Kevin T.
Sep 5, 2026
•
Hired on Thumbtack
Will was very professional and knowledgeable. He was able to articulate the issue I was having with my tub diverter spout and fix it quickly. I would definitely go back to Will and Bestway for future plumbing needs.
Shower and Bathtub Repair
Kate D.
Sep 9, 2026
•
Hired on Thumbtack
Response time was pretty much immediate and was able to fit us in the next day. Arrived on time and were able to fix our leak in about 40 minutes. Great customer service! I will definitely use them again if needed.
Details: No, repair is not urgent • Only one drain has issues • Other issue • Townhouse
Plumbing Drain Repair
Rohith R.
Aug 12, 2026
•
Hired on Thumbtack
the pro was thorough with the work and explained what the issues are. was ready to reschedule and work until the issues were resolved. I would highly recommend them for any plumbing needs.
Details: No, repair is not urgent • No, the building is not currently flooded • Drain issues • Toilet • House
Plumbing Pipe Repair
Lily W.
4 weeks ago
•
Hired on Thumbtack
They responded to my request fast and showed up on time. The technician is polite and knowledgeable and fixed the issue with a reasonable price. Will use them again.
Plumbing Drain Repair
Colton B.
4 weeks ago
•
Hired on Thumbtack
The team at bestway got back to me quickly about my leaking hose bib, and coordinated to have Jared come out. Jared was very nice and knowledgable. He explained the options and tradeoffs of each. Ultimately we tried to have them get parts for the existing unit and it was still leaking, so we had it all replaced, which meant cutting open a wall. Jared was very clean, put covers on his boots in the house, vacuumed the drywall mess, and replaced the unit with a quality one that hopefully will last. He even connected my automated sprinkler attachment back and made sure it didn’t leak.
Bestway plumbing and drain's reply
Thank you so much, Colton, for taking the time to share your experience with Bestway Plumbing & Drain! We’re happy to hear that our team was able to respond quickly and that Jared provided you with excellent service. We take pride in making sure our customers understand their options and feel confident in their decisions. It’s great to hear that Jared went the extra mile to protect your home, clean up after the repair, and make sure everything was working properly before leaving. We truly appreciate your trust in our team and look forward to helping you with any future plumbing needs!
Bestway Plumbing & Drain
Quality Work. Honest Service.
Plumbing Pipe Repair
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
At Bestway Plumbing & Drain, we believe in honest, transparent pricing with no surprises. We offer FREE ESTIMATES and upfront, flat-rate pricing, so you know the cost before any work begins. We do not charge a dispatch fee during regular business hours. If diagnostic work is necessary to determine the problem or provide an accurate estimate, our technician will explain the process and provide the cost for your approval before performing any billable work. Our goal is to provide quality plumbing services at fair, competitive prices.
What is your typical process for working with a new customer?
Our process is simple and customer-focused! Once you contact Bestway Plumbing & Drain, our friendly office staff will help schedule an appointment at a convenient time. Our technician will provide a courtesy call approximately 30 minutes before arrival. Once on-site, the technician will assess your plumbing needs, explain the available options, answer your questions, and provide upfront pricing before beginning any approved work. We want every customer to feel informed, comfortable, and confident in their decision.
What education and/or training do you have that relates to your work?
Our technicians and service management team participate in ongoing plumbing education and professional training throughout the year. We believe staying current with plumbing techniques, equipment, and industry standards is essential to providing dependable service. Our commitment to continued training helps ensure our customers receive knowledgeable recommendations and quality workmanship.
