FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pro-Core charges a diagnostic fee on all equipment that is not running properly. However, the fee is waived if the customer decides to have the equipment repaired.
- What is your typical process for working with a new customer?
Typically, a customer will call or text us give us some information about the piece of equipment that they would like to have serviced or repaired. We will then put them on our schedule in the next available service window.
- How did you get started doing this type of work?
I am a second generation mechanic, I started messing with small engines when I was very young. In 2015 I realize that there was a growing need for small engine and lawn equipment repair in my area. At that point, I decided to start my company and it has quickly grown to northern Virginia’s leading mobile Small Engine Repair company!