Hampton Roads Computer Gurus
Hired 10 times
11 years in business
PC Computer Repair
- What should the customer know about your pricing (e.g., discounts, fees)?
We normally charge a $40 diagnostic fee. Once we have performed a diagnostic and discussed the issues with your device, we apply that fee to your total cost.
- What is your typical process for working with a new customer?
We give a brief background on our company and our devotion to 100% customer satisfaction. We provide prompt, accurate, and professional support at all times and take the time to understand our customer's issues. We do not talk down or belittle our customers. We put difficult computer vocabulary into layman's term for our customers to understand.
- What education and/or training do you have that relates to your work?
Our technicians are A+, Network+, Security+, Microsoft, Dell, and VMware certified. We takes courses regularly to keep us updated on the ever so changing technology.