If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
Thanks for considering my services. Please note, select me if you are ready to hire. this is not a free service. techs pay to respond.
I’m a solo technician with 11 years in business, providing mobile, on-site computer troubleshooting and repair, plus printer repair. I offer clear, step-by-step explanations so you always understand what’s being done—no hidden costs, just reasonable flat-rate pricing.
I do not support Apple products, mobile devices, or standalone computer monitors.
To help me serve you faster, please include:
- Laptop: brand, model number, and service/express tag for Dell; photos of any physical damage
- Desktop: parts list (specs) and a detailed description of the issue
- Printer: brand and model number
All calls are recorded for quality assurance. If this sounds like what you need, contact me and we’ll get your system back up and running.
Overview
Current Top Pro
Hired 679 times
9 similar jobs done near you
Background checked
1 employee
11 years in business
Business hours
SunClosedMon10:00 am - 6:00 pm
Payment methods
This pro accepts payments via Apple Pay, Cash, Credit card, Google Pay, PayPal, Samsung Pay, Square cash app, and Stripe.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
2024
2023
Services offered
Computer issue
Computer type
PC
Desktop or laptop
Desktop
Laptop
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, responsiveness, and work quality.
Exceptional 5.0
359 reviews
5
99%
4
1%
3
0%
2
0%
1
0%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
David F.
2 weeks ago
•
Hired on Thumbtack
James was just amazing! He responded immediately to my inquiry, worried about fraudulent activity that had recently occurred and need for security. He explained everything very clearly, having me prepare a few things prior to his arrival. He arrived within 24 hours for an appointment that ran 3+ hours! All the work done expertly, and very clear instructions on managing the computer that he had done a clean-reinstall process. James offers follow-up care via text, email, or remote in as needed, I believe without additional charge. I highly recommend James to anyone needing computerrepair work.
Details: PC • Desktop • Virus or malware • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)
Computer Repair
Amit M.
3 weeks ago
•
Hired on Thumbtack
James advised on possible issues with my Lenovo ThinkPad and very transparently provided cost estimates for repair vs replacement. He earned my trust and is my go-to guy for computerrepairs.
Details: PC • Laptop • Computer not turning on • My home, venue, etc. • At the pro’s location • Remotely (phone or internet)
Computer Repair
Marie H.
3 weeks ago
•
Hired on Thumbtack
James arrived on time. He was very professional and very motivated to fix the issue. He answered any questions I had and was a delight to work with. I would hired him again in a heartbeat and would highly recommend him for your IT needs.
Details: Desktop printer • Canon
Printer and Copier Repair
Jordan D.
2 weeks ago
•
Hired on Thumbtack
Helped diagnose my problem and went above and beyond to fix it. Helped source new parts and was communicative and timely in terms of fixing everything.
Details: PC • Desktop • System error or blue screen • My home, venue, etc. • Remotely (phone or internet)
Computer Repair
Richie S.
Jun 23, 2026
•
Hired on Thumbtack
On the same day of my inquiry, James was able to attend to my elderly parents' computer that had been victimized by a scammer who installed malware to try to phish them. James addressed the original problem on this computer and checked their other laptops at the same time. He was very well organized, clearly explained what he was doing, gave my parents options, and never tried to pressure them to do anything that was beyond what they needed. James is very professional, effective, and highly recommended!
Details: PC • Desktop • Virus or malware • My home, venue, etc.
Computer Repair
Credentials
Background Check
James Chapman
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Flat rate for services.
All services start at $150 + tax.
travel fee: $35
Thumbtack fee: $23.50
Processing fee: $6.24
This is the price before Parts if needed.
What is your typical process for working with a new customer?
I like to take time to understand the problem, Attempt to recreate it( if Possible). Make my assessment. Attempt the fix the problem within a reasonable amount of time.
What education and/or training do you have that relates to your work?
Bachelors of Science in Information Technology.
Dell systems certified.
Efficient in most Microsoft products.
