America’s Gem Countertops LLC
Introduction: Hi our business is a family operate and own. We do the work like if it was for our home and don’t charge and arm or leg for the kitchens of your dreams. We take pride of our labor and will do the most to satisfy our customers.
Overview
Hired 2 times
Background checked
2 employees
4 years in business
Payment methods
This pro accepts payments via Cash, Check, Venmo, and Zelle.
Featured Projects
17 photos
Kitchen and BBQ
Countertop Installation
Countertops
Kitchen Remodel
Reviews
Customers rated this pro highly for responsiveness, work quality, and professionalism.
3.7
3 reviews
5
67%
4
0%
3
0%
2
0%
1
33%
Natacha K.
Jun 1, 2021
We love our new quartz countertops. America’s Gem Countertops was willing to work with us on price and Jose was very responsive.
America’s Gem Countertops LLC's reply
Thank you Natacha it was pleasure working with you.
Molly H.
Jun 16, 2021
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Hired on Thumbtack
Hired on Thumbtack
Jose was quick to respond to my request for work and was able to get the job done the following day.
Details: Granite • Light - not very noticeable to slight cosmetic damage • Kitchen • Residential
Countertop Repair or Maintenance
SREEJITH K.
Jun 20, 2021
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Hired on Thumbtack
Hired on Thumbtack
Jose agreed to finish the single piece backsplash installation for $250 including material. Prior to that, I have checked with him to add more depth to the backsplash piece to cover the gap introduced by existing quartz countertop. He is as talking about more work involved and I confirmed with him that we can talk about updated rate once he is onsite.
After finishing the work, he called me for inspection where I noticed he finished the work totally in a different way(ugly according me) than I asked. He extended the backsplash beyond the countertop and rather than doing an ankle cut, he cut it straight leaving a noticeable gap . This was caulked.(see pic 3). So net effect he did something I didn’t ask for. There were some sharp edges on the main quartz countertop and he sanded it other than backsplash installation. (sanding lasted 2-3mins max). Total job lasted for merely 30mins.
Now come to the rate part, he asked me $500. First of all this is not how I wanted this to be done. He didn’t consult with me this high rate prior stating the work. We both agreed to $400 later. Truly I feel like he was milking money from me for this poor job.
I just wanna say a few works about this pro. The way he cut the quartz clearly shows he do not know what he is doing. That shows his poor quality of work. Now come what he did and what he commit. He didn’t even check with me when he took a detour, and didn’t even tell me his updated high rate before doing it. Finally regarding the rate, I got a feeling like he is trying to milk money. That is not what a real professional should do.
I just wanna share this to thumbtack customers.
Details: Quartz • Less than 10 sq ft • No, I would like the professional to supply the materials • Residential
America’s Gem Countertops LLC's reply
Hi Sreejith sorry for the inconvenience. I called you to see the final project and you said it was good I tried fixing something that I clearly dint install. The whole project was done by someone that stole your money I just installed one of the backsplash and I understand you are upset about your project not being as perfect but that is up to the person that install the countertops.
I clearly told you I dint want to do a half job and you insisted. The reason I charged what I did it was because I made cuts that are usually done in the shop I did them in your house.
Sorry once again for the inconvenience.
Countertop Installation
Credentials
Background Check
Jose Chino Ramos