FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge a $100 Service Fee to come out and provide a solution and/or explanation. This fee is collected before we arrive on-site, and includes scheduling, drive time, and up to 30 minutes of diagnostics and building repair options. Sales tax is not included in this fee. Beyond diagnostics, we do not perform any work or charge anything additional until we clearly explain what we found, review your options, and go over the exact prices with you. You stay in control of how to proceed. If permits, utility fees, or specialty materials are required, those costs will be explained as soon as they are known. Any discounts or promotions will be clearly shown on your estimate when available.
- What is your typical process for working with a new customer?
We charge a $250 total upfront fee to come out and provide a solution and/or explanation. This includes a $100 dispatch fee and a $150 service fee, which are collected before we arrive on-site. The service fee covers scheduling, drive time, and up to 30 minutes of diagnostics and building repair options. Sales tax is not included in these fees. If you choose to move forward with the work, the $150 service fee is credited back on your invoice. Beyond diagnostics, we do not perform any work or charge anything additional until we clearly explain what we found, review your options, and go over the exact prices with you. You stay in control of how to proceed. If permits, utility fees, or specialty materials are required, those costs will be explained as soon as they are known. Any discounts or promotions will be clearly shown on your estimate when available.
- What questions should customers think through before talking to professionals about their project?
Identify your goal, and let us find the solution. Tell us what problem you’re trying to solve or what outcome you want, and we’ll help determine the best approach. For example, a customer once asked us to add several new light fixtures because parts of their home felt dim. After taking a closer look, we found the fixtures themselves were fine—the real issue was outdated can lights and an old switch. By upgrading the lighting and installing a dimmer, we achieved brighter, warmer light with less cost and no drywall work. The customer was happier with the result than their original plan, especially since the final cost was significantly lower than expected. When you focus on the goal, it gives us the flexibility to recommend the safest, most effective solution for your home.