FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Get upto 15% off when you bundle multiple solutions and save. The price of a flooring installation will vary because no two garages are alike. So, here are some things that can affect the cost of coating your garage floor. Size — The bigger the garage, the more product we need to apply. This is usually the biggest pricing factor. Condition — If your garage's concrete floor needs to be repaired before we coat it, it can affect the price. Moisture — If moisture is penetrating your slab from the soil below, it can make it difficult for a successful install. Stairs & Apron — If we're coating more than just the main garage floor, that can up the price a bit, too. You can see that because every garage is different, every installation will be too. The important thing is to schedule a free, no-obligation consultation with one of our Garage Gurus to discuss your dream garage needs. After you're done, you won't get an estimate — you'll get an exact quote, in writing, down to the penny. "Why shouldn't I go with a cheaper option?" Short answer? You get what you pay for. Long answer: It's actually less expensive and less hassle in the long run to spend a little bit more for a 100% polyaspartic coating. But let's look at the three most common alternatives. Epoxy Coatings — A professionally installed polyaspartic floor coating can last up to four or five times longer than an epoxy coating. In fact, epoxy floor coatings have been known to deteriorate in just a few years or even months. And when epoxies go bad, they're expensive to remove and fix the right way. Not to mention they look really terrible. Polyurea Coatings — Polyaspartics are a type of polyurea that's been formulated for a prolonged cure time. This reduces viscosity, making it easier to install and allowing it to bond better with the concrete beneath it. This formulation also makes polyaspartics UV resistant. So, if a company is offering a polyurea coating, it's likely not polyaspartic — otherwise they'd say so. And if it's not polyaspartic, it will be difficult to install successfully, leading to possible deterioration, and will likely yellow over time. Hybrid Polyaspartic Coatings — A hybrid application uses an epoxy base coat to save money and a clear polyaspartic top coat for its durability and UV-resistance. While it's better than a pure epoxy or polyurea floor, a hybrid coating won't completely become one with the surface beneath it like a polyaspartic coating does. That's why only a 100 percent polyaspartic base and top coat can provide decades of both great looks and lasting adhesion. Basically, Grandma was right. It's better to spend a little more up front and buy something just once. Not only is this better for the planet, reducing what ends up in our landfills and our atmosphere, it costs less in the long run. A More Affordable Garage Floor Coating While high-quality, 100% polyaspartic floor coating costs more than epoxy floor coating, over time, it will end up providing more savings. This is because polyaspartic floor coating lasts up to 4 or 5 times longer when professionally installed. An epoxy floor coating may start to delaminate in just a few years. When it does, it needs to be ground down and removed before the new coating is installed. And you're going to want that new coating because when epoxy goes bad it looks really terrible. That's an extra expense you didn't have the first time around.
- What is your typical process for working with a new customer?
We've all been through the bad contractor experience. The lack of communication. The rudeness. The dirty boots staining your carpet. In fact, we've come to accept this as the norm. We suck it up and deal with it. And then we write the check and move on. If you'll pardon our French, we think that's a bunch of hooey. We, the people, deserve better. Which is why we set out to redefine the homeowner-contractor relationship more than 40 years ago. And since then, we've helped raise the bar for our industry as we've raised expectations for homeowners all across North America. And every single one of those phone calls, handshakes and hugs we've gotten over the years has filtered into the Hello Garage experience-which starts before we ever even see you. When you make the decision to reimagine your garage space with us, here's what happens: You get to talk to one of our super-nice customer service folks. These are seriously good people. Sort of like that favorite aunt-the one who always slipped you a few bucks when Mom and Dad weren't looking. They'll listen to you and arrange a time when we can come out and take a look at your garage. Enter: the Garage Guru. He or she will be your own personal tour guide throughout your journey of garage discovery. The Garage Guru lives and breathes garages. They'll help you think outside that giant car-box to open up the possibilities and give your home that new room that was hiding right in plain sight. Keeping in touch. We're big on communication, but we don't overshare. That means we'll send you information on the Hello Garage product or products we're installing, so you can start dreaming right away. We'll also email you to confirm your appointment, but we won't bombard you with spam either. (We hate that too.) The Dream Team arrives. You hired professionals, and that's exactly what you'll get. Our Dream Teams are seriously good at what they do. That means they can coat a floor and hang cabinets better than anyone out there. And they do it all while being polite, courteous and downright lovable. (Except for Bob-he's just likeable. Don't ask.) The final handshake... and beyond. The best part of the job-the reason we get up every morning-is seeing our customers' faces when they see their newly reimagined garages for the first time. It's a mixture of unbridled joy and childlike wonderment that can hardly be described. We can't wait to see your face when we're done with your space, too. And though we may be done with the job, we're never more than a phone call or email away if you should have a question or a concern or, hey, if you just want to chat
- What education and/or training do you have that relates to your work?
We started Hello Garage, a company focused on transforming garages by perfecting the things that make the most impact: flooring, storage and accessories. Backed by more than 45 years' experience in the home-service contracting industry, we set out to make the Hello Garage experience so remarkable, you'll want to tell your friends about it. So, our obsessive garage nerds spent a ton of time researching and eliminating different floor coating formulations. They inspected and rejected countless cabinet and slatwall designs. While that was happening, our customer care guides were figuring out how to provide an experience unlike anything anyone's ever had before-one that would raise the bar for all contractors, from plumbers to landscapers. And when those two things came together... whoa.