My laptop was hit with a virus that would not allow me to use my computer pretty much at all. I did not back up data and had a lot of work and personal information that was important to retrieve. I called many chain and big computer stores about my problem and they didn't take a whole lot of time with me except to explain the huge charges I would be paying. I found Interbiznw on Criagslist and emailed him my issues. I rec'd an email back that day (just a few hours after) with detailed explanations of what it could be and how he can fix it. He had my computer for only one day and not only did he retrieve all my data (which was a huge relief) he removed the virus and my computer works better than ever. He also suggested alternative programs and suggestions so this wouldn't happen again. The price was more than fair (much cheaper than I was being quoted) and the service was even better. Jamie went out of his way to help me - I will go back to him first with any computer issue/question and have told family/friends to do the same. Tyson