BT Solutions

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About

BT Solutions stands out because we combine experienced, high-quality electrical work with clear communication and dependable service. We take pride in clean installations, attention to detail, and doing the job right the first time. Whether it’s a small service call or a larger electrical project, we treat every job with professionalism and make sure our customers understand the work being done.

Overview

Serves Edmonds, WA

4 employees

4 years in business

Business hours

SunClosedMon8:00 am - 5:00 pm

Payment methods

This pro accepts payments via Cash, Check, Credit card, Venmo, and Zelle.

Services offered

Electrical Work

Reviews

Great 4.8

59 reviews

5

95%

4

2%

3

0%

2

0%

1

3%

Your trust means everything to us. Learn about our review guidelines.

Sasha P.

Oct 25, 2023

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From Google

My partner and I hired BT Solutions to finish the electrical portion of a large remodeling job that another company had made into a nightmare. After firing that other company with the project still unfinished, we hired BT Solutions to come in and finish the work. Marcus from BT provided the hope and breath of fresh air that we needed.From our first conversation and throughout our time working with him, Marcus was professional and knowledgeable about the work to be done, he was empathetic and compassionate towards us as we navigated the mess left by the previous company, and we felt like he really listened to us, heard our concerns and goals, and helped to reassure and ground us as we navigated the situation. The work he and his team performed was thorough and of high quality.Marcus and his team came into a job that had been half-done by another company and was rife with problems caused by that other company - no permits (the previous company agreed to pull them but did not), code violations, missing electrical inspections, circuits closed into walls without inspections, malfunctioning fixtures and circuits...the list goes on and on. It's not easy to come onto a job site like that, analyze the work that had been done, identify problems and correct them, before going on and finishing the remaining work left undone, but Marcus did an excellent job from start to finish.We had major concerns about the quality of the work that had been done and fears about potential fires from improper electrical wiring; Marcus inspected and corrected all of the work that had been done prior to us hiring him, including a lot that had been closed up behind drywall, and then walked us through what he found, which provided us enormous reassurance regarding the safety of our home.In addition to the aforementioned inspections and repairs, Marcus obtained permits to cover all of the electrical work, which had been a big source of anxiety for us ever since we discovered that the previous company had not pulled them. Marcus restored power to a bunch of electrical outlets, installed a fan that we had been told by the previous company could not be installed, replaced several light fixtures, fixed issues with our electrical panels, and brought the wiring of a newly-installed ductless heat pump up to code.We are glad to have worked with BT Solutions to finish this electrical remodel, and we hope to hire them in the future whenever we have electrical work that needs to be done. We had an excellent experience, and give Marcus and BT Solutions our highest recommendation.

Amirbehshad S.

Dec 7, 2023

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From Google

darshan S.

Dec 14, 2023

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From Google

Evike B.

Apr 25, 2024

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From Google

I called Marcus with BT when I desperately needed someone to come fix some electrical issues I was having in my guest house. He was professional over the phone, told me he would come that same evening to take a look. He promptly showed up, took a look and was very communicative about what he would do to resolve the issue. This guest house has old wiring and Marcus was knowledgeable as well as confident in his ability to repair what I needed. We scheduled for him to come back a few days later to complete, and of course he was right on time and fixed everything he said he would. I was overall very pleased with this outcome, especially since another company wasnt able to repair what I needed, but once I called Marcus I was in good hands! I will be using this company again in the future!

BT Solutions's reply

Thank you so much for trusting BT solutions. It was a pleasure helping you with your project and we look forward to working with you again!

Ruxin Z.

Apr 29, 2024

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From Google

STRONGLY NOT recommended. Worst work I have ever seen in my life.We asked them to install three new plug outlets and they dug four holes in order to complete their work. And all the holes are done without asking in advance. Some of those holes look really unnecessary because its very close to an existing one. Yes we were told that drywall damage was possible, but that does not mean its OK to dig this many holes anywhere without any serious considerations. And I dont think that should done by any experienced electricians.Anyway the pictures tell everything, so if you dont mind to pay another $500 to fix your wall after you already paid $1000 for three 15amp plugs and 6 hours for their work you could definitely still hire them.And moreover, they left a mess without any cleaning.Besides that, we first had an appointment with them on a Tuesday morning. They just disappeared the whole day without any explanations and rescheduled for that Friday morning and didnt show up until noon.

BT Solutions's reply

Thank you so much for the review. It is very unfortunate that you experience this level of service from our team. I personally helped this issue with this project and we did clearly communicate as best that we could unfortunately, there was a language barrier. We do wish that we could’ve resolved this matter on personal level unfortunately you were very unresponsive as a client resulting in delays that were out of our control. You were made aware that drywall damage was possible. multiple times. I will be uploading screenshots of the conversation prior to us completing any work stating that drywall damage was possible.In the end, you guys have three operating plugs to code. Unfortunately, we have a bad review and an unpaid bill by customer whose concerns were not still clearly stated. We wish that we could at least offered you a discount or the option to pay for the small amount of damage to the drywall. We wish you the best of luck on any future home projects you may have.