FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are not the cheapest option: because we believe in always doing work correctly or not doing it at all, we don't run from problems, we stand behind our work with a warranty, and we believe in offering good ole fashion, genuine, high quality customer service & communication! Consistently maintaining these additional benefits to customers like you unfortunately increases our pricing!
- What is your typical process for working with a new customer?
1. Verbally speak 2. Intake, Q&A 2. Collect customer information 3. Schedule onsite visit for quote or estimate if needed 4. Provide quote / estimate 5. Proceed to contract signing if quote / estimate is agreeable 6. Collect upfront payment if required and confirm scheduling 7. Show up on time and perform quality work done quickly
- What advice would you give a customer looking to hire a provider in your area of work?
NEVER DO BUSINESS WITH ANY CONTRACTOR WITHOUT A CONTRACT!!! Make sure they are licensed, bonded, and insured with the state of Washington for the type of service they will provide you BY CHECKING FOR YOURSELF: 1. *********************** 2. Search Google for "Washington Contractor Lookup" click the search result 3. Enter UBI. Result: You will learn if the contractor has a license at all and if the contractor is in good standing, has claims against them, etc. ******************************************************************************** DO NOT DO BUSINESS WITH A CONTRACTOR WHO "CANNOT FIND" OR DOESN'T HAVE A UBI. If they are a legit business they can get you a UBI. Read reviews on other sites besides Thumbtack. Google, Facebook, BBB, Yelp, and Trustpilot are trustworthy review sources.