FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing depends on your equipment, the service needed, and the scope of work. We explain your options and the associated costs so you can make an informed decision that fits your home and budget. Ask us about current diagnostic fees and Able Care membership benefits when scheduling. Also, we offer Senior and Military discounts. Discounts cannot be combined
- What is your typical process for working with a new customer?
We start by listening to your concerns and learning what you want to improve. Then we evaluate your equipment and home, explain our findings, and discuss your options. Once you choose a solution, we coordinate the work, check system operation, and review what you need to know about using and caring for your equipment.
- What education and/or training do you have that relates to your work?
Owner Nate Harger began his HVAC training as an apprentice at Able Air in 2015 and progressed into lead installation and service technician roles before becoming the owner. His background includes hands-on experience installing, diagnosing, and repairing heating and cooling systems. That practical experience helps guide our approach to quality workmanship and customer care. We continue to invest heavily in training our team. We definitely see the importance of keeping pace with our constantly evolving industry.