BehavePC Remote Solutions

Customers rated this pro highly for work quality, professionalism, and responsiveness.

FAQs

• What should the customer know about your pricing (e.g., discounts, fees)?

  I do not charge unless I have solved the problem I'm being paid to fix. And I only charge for expertise. If a client asks me to solve a problem I do not know how to fix, I generally do not charge for the time I spend learning. I also offer discounts to clients who refer me to other clients. I value word-of-mouth advertising and appreciate when good customers refer me to their friends!

• What is your typical process for working with a new customer?

  Don't worry if you don't feel like you have the right technical vocabulary when describing your problem to me. I'll know what you're talking about. Just tell me what's annoying you about your computer using whatever language that comes to you. Have you had other techs attempt to solve your problems? That's useful for me to know, too. Ultimately I'm interested in knowing how you want your technology to function and what role you want it to play in your life.

• What education and/or training do you have that relates to your work?

  My primary education with computers is over thirty years of practice. During that time I've learned an enormous amount about how to work with technology and more than that, with people. I have extensive education in other subjects which has given me further insight into how to think quickly and critically. My background in communication makes me extremely easy to understand. My master's degree in psychology gives me tools to understand you. The combination of my self-taught education and coursework in college and graduate school makes me both a strong problem solver and an interesting person to work with.