BehavePC Remote Solutions
BehavePC Remote Solutions

BehavePC Remote Solutions

Offers remote services
Discounts available
Offers remote services
Discounts available
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Introduction: If you're having trouble with your technology or just need help learning how to use it, I'm a good person to know. My customers frequently tell me I'm unlike other computer technicians. I'm very knowledgeable when it comes to making technology work, but I also communicate about it in a way that anyone can understand. My skills are useful no matter what sort of technical problem you're having, whether it's an issue with your desktop computer, laptop, tablet or phone. ​Bottom line, my skills can save you wasted time fighting with your technology. Let my three decades of experience with computers save you a world of frustration.
Overview

Hired 1 time

Background checked

1 employee

19 years in business

Payment methods

Check, Credit card, PayPal, Square cash app, Venmo, Zelle

This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:

Maintain 6 feet of distance from customers

Wear masks during the job

Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Exceptional 5.0

5 reviews

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4
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Phil A.

Computer Repair

I highly recommend Steve as the go to person for solving your technical computer challenges. He is extremely punctual, great listener and has the intellectual competence to problem solve which is a unique talent. He is billing is fair and good value for the level of service and care that he puts into resolving computer programs. Don't hesitate to select Steve!
Aug 19, 2021
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Verified
Corinne D.

John's work quality is outstanding; he knows how to address problems and finds solutions and is able to get me up and running when I have problems. If a solution is not immediately available, he will search until he finds it. l appreciate that he works remotely; he gets me up and running with minimal interruption. His work is worth every dollar. It is far superior to the work of other computer techs I have engaged in the past. He responds quickly and efficiently to my inquiries; I do not have to wait long for him to answer a text. I appreciate his professionalism and courtesies. He is able to tell me in words I understand what the problem is and I don't feel like an idiot asking him questions. He does not overwhelm me with techie talk. He recommends software and hardware if necessary to improve and accomplish my computer needs. I highly and without reservation recommend John for tech help.
Aug 19, 2021
Katherine And Bob W.

We have used Behave PC for years for tech support - set up new computers, walked us through installing a new WiFi router, helping with glitches that occur. Would always use Behave PC!
Aug 14, 2021
Lis Y.

My computer and iPhone play such a role in my every day life that when things are not working properly...my frustration is peak. One text to John and he is on it. Such a smart guy, professional and with virtual repair things get fixed quickly.
BehavePC Remote Solutions's reply
Thank you Lis, it's a privilege to have worked with you for so many years.
Jul 26, 2021
Teri R.

My husband I have been working with John for many years. I trust no one else. Aside from his knowledge and willingness to help, his patience with us has been astounding. No question is beneath his kind and empathetic understanding. Teri and Tom
BehavePC Remote Solutions's reply
Thank you Teri and Tom, I enjoy helping you both with your tech issues and appreciate your trust.
Jul 29, 2021
Credentials
Background Check

John Herold

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    I do not charge unless I have solved the problem I'm being paid to fix. And I only charge for expertise. If a client asks me to solve a problem I do not know how to fix, I generally do not charge for the time I spend learning. I also offer discounts to clients who refer me to other clients. I value word-of-mouth advertising and appreciate when good customers refer me to their friends!

  • What is your typical process for working with a new customer?

    Don't worry if you don't feel like you have the right technical vocabulary when describing your problem to me. I'll know what you're talking about. Just tell me what's annoying you about your computer using whatever language that comes to you. Have you had other techs attempt to solve your problems? That's useful for me to know, too. Ultimately I'm interested in knowing how you want your technology to function and what role you want it to play in your life.

  • What education and/or training do you have that relates to your work?

    My primary education with computers is over thirty years of practice. During that time I've learned an enormous amount about how to work with technology and more than that, with people. I have extensive education in other subjects which has given me further insight into how to think quickly and critically. My background in communication makes me extremely easy to understand. My master's degree in psychology gives me tools to understand you. The combination of my self-taught education and coursework in college and graduate school makes me both a strong problem solver and an interesting person to work with.

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