FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We have a flat rate of $150.00. No additional fees—EVER!
- What is your typical process for working with a new customer?
After reaching out, our team will contact you right away. After addressing any questions, we can then move forward with a time and day that works best for you! We are able to schedule services as early as 6:30am Mon-Sat until 6:00pm. Virtue prioritizes catering to our customers' needs, regardless of what your day or week may look like. We encourage you to provide any desired property access instructions, as well as information on whether or not you will be home or would like us to make in-person contact when we arrive. We contact you before we arrive, then once more when we do. After the requested service is completed, we clean up all debris removed from the work space, and leave you a message with a photo once completed.
- What education and/or training do you have that relates to your work?
Virtue certifies every one of our technicians through an internal education system. They are trained in practical skills and knowledge, as well as assessed for customer service skills matching our company's expectations. As no perfect accreditation program exists for this line of service, we act as our own quality control, though technicians are still encouraged to seek third party credentials, as we do offer continued educational support.