FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Each job or situation is different. I have been plumbing eighteen years so I have a firm grasp on what parts will be needed, how much those parts will cost me, how long the job will probably take to complete, and what additional variables may affect the cost. After this many years in the business, estimating a fair price is second nature. I always give a price upfront, and I honor the price I give my customer prior to starting the work. More often than not, I run into unforeseen circumstances and I just handle it if I can, without even mentioning it to the customer. I'm a firm believer in the golden rule, and I'm passionate about taking care of people.
- What is your typical process for working with a new customer?
I do my best to make them feel comfortable. I genuinely care for people, so seeing someone in a difficult situation is hard for me. I do my best to establish a relationship with my customers so they understand that I care about their situation and will do my best to help them. In today's world it's almost impossible to know who can be trusted because integrity has become a rare human quality. I'm old school. When I got started plumbing, your handshake was your bond and a man's word meant something. I run my business on those principals. I want my customers to know I'm there to take care of their problem and I won't stop until it's fully resolved and I've exceeded their expectations.
- What education and/or training do you have that relates to your work?
I am licenced in both IPC and UPC, which means I have a licence to plumb in any state in the US. My licence is valid for residential and commercial properties. If it's plumbing related, I've done it all.