What should the customer know about your pricing (e.g., discounts, fees)?
We only have two prices based on the type of vehicle: (1) flat rates for airport transfers and (2) hourly rates.
What education and/or training do you have that relates to your work?
Every year we visit Las Vegas International Limousine Show. Where we always take special classes about customer service satisfaction.
How did you get started doing this type of work?
I have a very business-oriented mind. Since I enjoy driving around and meeting people, I thought of starting a limo company. I realized that there will always be a demand for ground transportation, whether for business or social functions.
What types of customers have you worked with?
Majority of our jobs are airport transfers for our business clients; however, some of those airport transfers end up being hourly rides.
Describe a recent project you are fond of. How long did it take?
Had a hourly job to take a couple to see a concert at one of the wineries. As to be expected, there were a lot of cars and so it will be a nightmare to get out and onto the freeway. Anticipating this, I asked the Deputy Sheriff (who was overseeing the flow of traffic in the winery) the easiest way to get to the freeway. He graciously gave me directions.
What advice would you give a customer looking to hire a provider in your area of work?
The customer should seek a limo company that is licensed and insured; has been in the business for at least 5 years; has excellent customer service; and employs professional and experienced drivers.
What questions should customers think through before talking to professionals about their project?
That owning a limousine business, and taking charge of it, is as hard as any other business. You have to show the customers how you are better than others, then, the customers will choose you for service.