FAQs
- What is your typical process for working with a new customer?
We have a dedicated interior specialist and a dedicated exterior specialist. We will set up a meeting with the client with the appropriate specialist, go over any design questions and possible permitting questions. Then we will put together a very clear and thorough bid. We also pride ourselves in sticking to the bid, unless there are design changes, even if we miscalculated a portion and came in too low. Meaning, what you were quoted is what you will pay at the end. No "change orders", no surprises.
- What education and/or training do you have that relates to your work?
We are a lead certified company and two of our employees are Corian Install Certified.
- What advice would you give a customer looking to hire a provider in your area of work?
My biggest piece of advice is to make sure the person you are hiring is licensed, bonded, and insured! This protects you and your home! If the "contractor" takes off with your money, you have no recourse if they are not a legal company. In addition, the job could be shut down and you would be fined for no permits if one was necessary for the work. One of the biggest risks is that the "contractor" hurts themselves on your job and now you must pay for that person's injury out of pocket. If they did not do the job to code or properly and there are damages, your homeowners insurance would not cover this as the person doing the work was not legal. You can check any person's license, bond and insurance for free by going to the L&I Contractor look up. Taking the lowest bid is not always the best option either. Get references. Check out their past work. Trust your gut. If something is too good to be true, it often is. You could end up paying more by the end of the job because they will hit you with change orders or shoddy work.