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Current Top Pro
Hired 7 times
1 year in business
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Currently a Top Pro
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jul - Dec
Computer Repair - Kirkland 2020
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Network Support Services
Good insights.Feb 14, 2020VerifiedDrTech's reply
Thank you Sam.
Jim was great in helping fix our pc. Even though ours was difficult to diagnose he kept at it and was determined to figure it out. His passion and interest in fixing computers was evident and his great instincts led us to figuring out the problem. I’d recommend Jim to anyone looking for help with their computer and we will definitely be going back if we need help again.Aug 6, 2020Verified
Jim did a wonderful job repairing my laptop. He kept me updated via text while I was at work and got the job done within 24 hours. I will definitely be coming back for any future repairs. Thank you so much!Apr 26, 2020VerifiedDrTech's reply
Thank you for your time to review my business. appreciated.
Jim is very easy to work with! Knowledgeable, responsive & efficient.Jan 21, 2020VerifiedDrTech's reply
Thank you very much Teresa for your time on writing this 5star review. I am really happy that I was able to solve your Tech issue and help you getting benefits of your new PC. I am ready to help at any time. Thank you
Data Recovery Service
Jim saved me from heartbreak, saved my sanity, and lowered my blood pressure in about an hour. Don't throw your money away on those free search tools, and there are many that first lure you in, then force you to pay, only to come up empty. Jim listened as I told the story of what happened in a state of heightened anxiety, eclipsed a pointless and long trip to the Microsoft Store, came out that evening, and fixed me up. DrTech's the man!Feb 9, 2020VerifiedDrTech's reply
It's my duty to save your data and rescue your technology. I only did my job. Thank you for your time on reviewing DrTech
- What should the customer know about your pricing (e.g., discounts, fees)?DrTech offers 20% discount for new welcomed customers, and a 10% for Seniors. we also offer an onsite free diagnostic, beside our policy which state that if we fail to fix it then it is free.
- What is your typical process for working with a new customer?Collect as much as possible, up to the knowledge of the customer, information about the tech gears i.e. brand, model, years in service; also, collect information about the problem(s), when, where, how they started.
- What education and/or training do you have that relates to your work?As a CompTIA certified Professional which recognizes me as a proven problem solvers who is able to perform critical IT support tasks including, but limited to, device configuration, data backup and recovery, and operating system configuration. CompTIA A+ certified professionals have demonstrated baseline security skills for IT support roles and are able to detect and remove malware, address privacy concerns, and troubleshoot core service challenges.