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About
At DrTech, a small, family-owned business, we understand the importance of personal service. As the owner, Jim, I'm passionate about providing our clients with top-notch technology solutions. Our team is highly skilled and dedicated to resolving your computer and network issues efficiently. Contact DrTech today for friendly and reliable tech support you can trust.
Overview
Hired 80 times
Background checked
7 years in business
Business hours
Sun12:00 am - 11:59 pmMon12:00 am - 11:59 pm
Payment methods
This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, and Samsung Pay.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2024
2021
2020
Services offered
Type of building
House
Commercial / office building
Platform type
Drone
Desired output
Photos
Video clips
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, responsiveness, and work quality.
Exceptional 5.0
51 reviews
5
98%
4
2%
3
0%
2
0%
1
0%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Ivo L.
Sep 7, 2021
•
Hired on Thumbtack
Jim was great and accommodating. After a throughout research, identified the problem we had and fixed it. Very happy with the outcome.
Details: Commercial (Office) • Technology support • Router • My home, venue, etc.
Network Support Services
Frank H.
Oct 5, 2021
•
Hired on Thumbtack
Drtech happens to be the 4th IT contractor that has been to our home to work on our Wifi connection problem including the provider. Drtech are the only one to remedy the problem
Details: Personal (Home) • Network setup and installation • Router • My home, venue, etc.
DrTech's reply
Thank you for your time and words... we are happy to help customers like you. thank you for your business.
Network Support Services
Victoria S.
Oct 9, 2022
•
Hired on Thumbtack
Dr. Tech is my go to person and I’m blessed I have his number saved. 6 hours on with Century Link to get my upgraded modem set up without any luck. I tried hooking up my existing modem with no luck and tech support said it’s not posable to use the previous modem. What the heck????? Dr. actually said my existing modem was better so we used that. I have a bunch of his card that I need to give to clients!!!! My hero!
Details: Personal (Home) • Network setup and installation • Technology support • Router • My home, venue, etc.
DrTech's reply
Thank you so much for leaving us a five-star review! We at DrTech thrilled to hear that you consider us your go-to person for your computer needs. We're so glad that we could help you set up your modem and get you back online. It's great to hear that we were able to find a solution for you using your existing modem. If you ever need our services again, please don't hesitate to reach out to us. We're always here to help.
Network Support Services
Lola C.
Jan 22, 2024
•
Hired on Thumbtack
Loved working with him. Very knowledgeable and also offered much advice on some new PC's I purchased instead of just installing them and letting me suffer later. He will definitely be our go to for all IT issues and installations!
Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc.
DrTech's reply
Hey Lola, Thank you so much for the kind words! It was a pleasure working with you. I'm glad I could provide helpful advice on the new PCs. Looking forward to being your go-to for all IT needs. If you ever have questions or issues, feel free to reach out.
Computer Repair
Carla B.
Feb 8, 2020
•
Hired on Thumbtack
Jim saved me from heartbreak, saved my sanity, and lowered my blood pressure in about an hour.
Don't throw your money away on those free search tools, and there are many that first lure you in, then force you to pay, only to come up empty.
Jim listened as I told the story of what happened in a state of heightened anxiety, eclipsed a pointless and long trip to the Microsoft Store, came out that evening, and fixed me up.
DrTech's the man!
Details: Personal • External hard drive • 1TB or less • At the pro’s location
DrTech's reply
It's my duty to save your data and rescue your technology. I only did my job. Thank you for your time on reviewing DrTech
Data Recovery Service
Credentials
Background Check
Hafedh Jameel
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
DrTech offers 20% discount for new welcomed customers, and a 10% for Seniors.
we also offer an onsite free diagnostic, beside our policy which state that if we fail to fix it then it is free.
What is your typical process for working with a new customer?
Collect as much as possible, up to the knowledge of the customer, information about the tech gears i.e. brand, model, years in service; also, collect information about the problem(s), when, where, how they started.
What education and/or training do you have that relates to your work?
As a CompTIA certified Professional which recognizes me as a proven problem solvers who is able to perform critical IT support tasks including, but limited to, device configuration, data backup and recovery, and operating systems configuration.
CompTIA A+ certified professionals have demonstrated baseline security skills for IT support roles and are able to detect and remove malware, address privacy concerns, and troubleshoot core service challenges.
