FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is fair, transparent, and tailored to each project. We provide detailed estimates with no hidden fees, so you know exactly what to expect. We also offer competitive rates and work hard to stay within your budget without compromising on quality. Discounts may be available for larger projects, repeat customers, or referrals—just ask! We're happy to discuss your options and find a solution that fits your needs and your budget.
- What is your typical process for working with a new customer?
When working with a new customer, our process starts with a conversation to understand your vision, needs, and budget. We then schedule an on-site visit to take accurate measurements, assess the space, and offer expert recommendations. From there, we provide a detailed estimate and help you choose the right materials and design options. Once approved, we schedule the project, handle all fabrication and installation with precision, and maintain open communication throughout. Our goal is to make the entire experience smooth, professional, and stress-free from start to finish.
- What education and/or training do you have that relates to your work?
Our team brings years of hands-on experience and specialized training in countertop fabrication, flooring installation, and custom design work. We've completed industry-specific training programs and certifications to ensure we're up to date with the latest tools, techniques, and safety standards. Beyond formal training, we’ve spent years mastering our craft on real job sites, which has given us the practical knowledge and problem-solving skills that only come with experience. We’re committed to ongoing learning to continue delivering high-quality results our customers can count on.