FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I use a Software called Xactimate. This is a software we have been using since the early 90's. It is used basically for insurance jobs. I do use it as a profile for my regular job estimates. My software is updated monthly by Xactimate but, i do not always use their numbers. I always check stores around where I am out of for current material cost. My labor is based off what type of job we are doing.
- What is your typical process for working with a new customer?
Try and work out all my new customers concerns. Answer all their questions and concerns regarding how their repairs will be processed . Let them know I am always here as well as my company at their time of need. I arrive at their home or business. They tell me what happened. We will do a walk thru of all the damages that has occurred. I then explain what we can offer in regards to putting their home or business back together the most fast and efficient way possible. I always want my.clients to know that we do care for their loss and my job is to bring them back to the way they were prior to their accident or better. We always push for the better. I also let my clients know that we can deal directly with the the insurance adjusters to help them and relieve the stress of their loss. Being Robert Black, the owner of Hawaiian Construction LLC has worked with adjusters directly and successfully for over 24 yrs. Robert makes sure you get the coverage you need to bring you back to where you were prior to your claim or better before ever settling with a adjuster on a claim. You got to remember one thing when dealing with a Insurance Company, no matter how Nice the Adjusters seems to be remember they work for your insurance carrier and that their main job is to settle a claim as less expensive as they can. That is their job. My job is to make sure you have everything covered prior to signing off on a claim. I work for you and not your insurance company. I will get you everything that you need to bring you back to where you were prior to the claim or better.
- What education and/or training do you have that relates to your work?
Just working in the industry for over 35 yrs. And owning my own companies for going on 29 yrs