FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our inspections are free of charge. We will work with your insurance and bill your insurance directly. Upon confirming that your insurance approved the claim, we guarantee that the most it will cost will be your deductible.
- What is your typical process for working with a new customer?
In our initial visit, we will provide a free-of-charge inspection to either locate the water leak source or/and assess the damages. We are an IICRC Certified Firm. Such certifications are known for their high level of technical experience and professionalism. We will apply our knowledge to perform procedures regarding cleaning, inspection, and restoration. Water Damage Restoration Processes 1. Water Extraction If necessary, the process may consist of using portable extractors to remove any excess water. 2. Demolition & Debris Removal In many cases of water damage, certain building materials (i.e., drywall down to the studs, carpeting, carpet padding, etc.) may need to be removed if they cannot be salvaged. 3. Final Dry Out Next, your contractor will strategically arrange air movers to help dry out the property and position dehumidifiers to remove moisture from the air. 4. Antimicrobial Application In some water damage situations, fungal and mold growth may be a concern. Under the right circumstances, it can take as little as 24 hours for mold to begin growing, so whether it's out of caution or out of necessity, a restoration company may deem it necessary to apply antimicrobials to prevent mold growth or destroy existing mold spores. 5. Contents Restoration Though any type of property damage has the potential to ruin certain belongings, content restoration technologies have advanced to a point today where many items are also salvageable. Usually near the beginning of the restoration process, a contents pack out will occur. This consists of a restoration company removing saveable contents such as textiles, clothes, hard goods, photos, electronics, and more, and taking them off-site to restore. Not every item can be saved, but many can. 6. Reconstruction & Build Back The final step of the restoration process typically involves moisture testing to verify dryness, and then construction services to build back the building structure that was removed.
- What education and/or training do you have that relates to your work?
The IICRC is the Institute of Inspection Cleaning and Restoration Certification, a non-profit organization for the Inspection, Cleaning, and Restoration Industries. We are an IICRC-certified firm with IICRC-certified technicians.