If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
With over 10 years in business and a small, dedicated team of 3, I take pride in doing outstanding plumbing work at honest, fair prices. I’m here to solve problems for homeowners who need reliable help, whether it’s installing or repairing water heaters, fixing leaks and drains, replacing toilets and faucets, or handling emergency plumbing issues.
I focus on clear communication, clean workmanship, and solutions that last, not quick fixes. You can count on me to show up, explain your options, and get the job done right.
If you need help with a plumbing repair or installation, reach out and let’s get your home back in working order.
Overview
Hired 150 times
Serves Orting, WA
Background checked
3 employees
10 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash, Check, PayPal, Venmo, and Zelle.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
2024
2018
2017
Services offered
Drain problem
Repair urgency
I work on non-urgent repairs
I work on urgent repairs
Property type
House
Condo/Apartment
Townhouse
Business
Projects and media
Projects and media
Reviews
Customers rated this pro highly for responsiveness, work quality, and professionalism.
Great 4.8
113 reviews
5
93%
4
2%
3
3%
2
0%
1
2%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Dom O.
Mar 7, 2026
•
Hired on Thumbtack
⭐⭐⭐⭐⭐
I reached out about a worn shower drain gasket and couldn't have asked for a more helpful response. Rather than just booking a job, they took the time to look at the issue and honestly advised me that it was something I could fix myself.
Details: No, repair is not urgent • Only one drain has issues • Other issue • Townhouse
Plumbing Drain Repair
Brandon S.
Jun 10, 2026
•
Hired on Thumbtack
Highly recommend James from Loyalty Drain and Sewers! He recently replaced our basement sewer ejector system and did a fantastic job. He showed up right on time, offered very fair pricing, and was incredibly easy to work with throughout the whole process. I would absolutely use his services again. Thanks, James!
Details: Yes, repair is urgent • No, the building is not currently flooded • Other pipe issue • Part of a larger issue with the plumbing system • House
Plumbing Pipe Repair
Rachel T.
Jan 7, 2026
•
Hired on Thumbtack
Showed up next day (on a holiday!) and was friendly, professional, and quick with his work. It’s been a week, and the toilet is functioning perfectly. Will definitely use this team again in the future!
Details: No, repair is not urgent • No, the building is not currently flooded • Leaking pipes • Toilet • House
Plumbing Pipe Repair
Julian P.
May 12, 2025
•
Hired on Thumbtack
James was excellent! He not only fixed my drainage issues in a matter of minutes but he also left me with the tool so I could fix it in the future when it happens again. Would definitely have James back to do additional plumbing work in the future. Highly recommend him for your plumbing work!
Details: Yes, repair is urgent • Only one drain has issues • Clogging • Slow draining • House
Plumbing Drain Repair
Joy M.
Jul 15, 2025
•
Hired on Thumbtack
One of the best experiences I've had in a long time. I was fearing the worst and thought I was going to need to replace two toilets. He offered alternatives and my toilets were working again at a fraction of the cost.
Details: Clogged toilet or drain • Bathroom • Toilet • House
Emergency Plumbing
Credentials
Background Check
James Jones
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
nothing is standard about the work I do I give free estimates for any jobs at all.
What is your typical process for working with a new customer?
first I like to show up and see what I'm working with so I would have to get their address phone number and name and what time I can come out I give free estimates so there's no charge.
What education and/or training do you have that relates to your work?
on the job training in the field for 13 years with other company's.
