- What should the customer know about your pricing (e.g., discounts, fees)?
Less than across the water :) 15% discount for non-profits 15% discount on 1st year hosting with a new design job.
- What is your typical process for working with a new customer?
1 hour consultation, gratis. Line item quote delivered. Contract(s) signed and initial payment. Execute job. Final review. Final payment. Go live. Optional followups for security, updates, maintenance, SEO...
- What questions should customers think through before talking to professionals about their project?
Do your brainstorming and research beforehand, so you have a good handle on what you want. I can help codify that into the process. Then I have a very simple round of homework for clients to kick off a job. - Find 10 websites in your trade, and send me comments on what you like and don't like. - Find 10 websites outside your trade, and send me comments on what you like and don't like. - Send me any electronic logos, business cards, brochures, colors and fonts that define your branding. Then we can discuss further options.