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If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
Cascade Fire Solutions has been woman owned and operated since we began in 2018. Our team members have over 40 years of combined experience in the fireplace industry. Our main focus is custom fireplace remodels but we also offer service, repairs and installation. Our service department works on most makes and models of gas fireplaces. We can make your old one shine and work like new. In our showroom you can find many of the fireplace brands we carry including Enviro, Marquis, Heat and Glo and Empire. We sell gas, pellet and wood burning products. Give us a call and we will do our best to find a fireplace solution for you.
Overview
Hired 7 times
Serves Puyallup, WA
Background checked
5 employees
8 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash, Check, Credit card, and Zelle.
Customers rated this pro highly for responsiveness.
Good 4.0
25 reviews
5
64%
4
4%
3
12%
2
4%
1
16%
This pro's rating is a combination of reviews posted by customers both on and off of Thumbtack. Thumbtack cannot verify external reviews.
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Read reviews that mention:
CARY S.
Apr 18, 2026
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Hired on Thumbtack
The service tech came to give me an estimate for a somewhat easy job of running an already established outdoor gas line to a natural gas bbq. The tech immediately started upselling me to more expensive grill and hoods and even tried to sell me a conversion kit for a natural gas grill. He was obviously “swinging” for the fences and quoted me an estimate of 2775$ that I eventually had done for 500$.
Details: Hook-up appliance(s) to existing gas line • As recommended by professional • Outdoor BBQ or grill • No, I will need the professional to provide the materials • House • Owner
Gas Line Installation
Volkan G.
Feb 14, 2023
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Hired on Thumbtack
While others are asking for $150 for consultation. They send me a message explaining what my issue might be and by following their instructions I figured it out. They didn't even ask for fees beforehand. I am glad to see there are honest people out there.
Details: Fireplace repair • Gas-burning fireplace with direct vent • Metal • Indoors • 51 - 100 years old • Single-level building
Fireplace and Chimney Cleaning or Repair
Gabriel W.
Nov 17, 2025
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Hired on Thumbtack
Never got back to me
Details: Fireplace or stove installation • Gas-burning fireplace with direct vent • Fireplace • Indoors • Less than 10 years old • Single-level building • Residential
Fireplace and Chimney Installation
Ashley N.
Oct 5, 2023
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Hired on Thumbtack
The guy was pretty rude over the phone to me plus it seemed to the owner their more interested in selling new units rather then repairing them
Details: Fireplace cleaning • Fireplace repair • Gas-burning fireplace with direct vent • Indoors • 11 - 50 years old • Two-story building
Fireplace and Chimney Cleaning or Repair
Carol D.
Dec 1, 2023
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Hired on Thumbtack
They didn’t show up for the appointment. They said they were having problems with the Thumbtack app.
Details: Fireplace repair • Gas-burning fireplace with no vents • Indoors • 11 - 50 years old • Two-story building
Fireplace and Chimney Cleaning or Repair
Credentials
Background Check
Kelli Cruz
FAQs
What is your typical process for working with a new customer?
Our typical process starts with a phone call or email to determine the needs of the client.
What education and/or training do you have that relates to your work?
All of our installers attend manufacturer training courses.
How did you get started doing this type of work?
I stumbled into the field after working many years in big box retail.