Home Comfort Alliance - Redmond
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About
We are the Heating, Cooling, Plumbing, & Electrical Experts in Seattle-Tacoma Metro, providing fast service & reliable comfort to Puget Sound Homes since 1977.
Overview
Serves Redmond, WA
Background checked
200 employees
48 years in business
Business hours
SunClosedMon7:00 am - 4:00 pm
Payment methods
Ask this pro about their preferred payment method.
Services offered
Work needed
Existing wiring
Yes
Property type
House
Townhouse
Business
Reviews
Great 4.8
77 reviews
5
95%
4
0%
3
0%
2
1%
1
4%
Past Customer
Feb 19, 2021
From Google
Keith did a great job
Home Comfort Alliance - Redmond's reply
Thank you for your recommendation, Ken! We will pass this along to our HVAC team!
Past Customer
Oct 10, 2025
From Google
Fast friendly service. Reasonable price
Home Comfort Alliance - Redmond's reply
Thank you so much for your fantastic 5-star review, Michelle! We’re thrilled to hear you enjoyed our fast, friendly service and found our pricing reasonable at Home Comfort Alliance - Redmond. Your support means a lot to us!
Past Customer
Oct 11, 2025
From Google
Feb/2025 installed our heater was great. We turn off the heater during the summer. We were trying by o turn back on lately. It wont work. We thought the heater may have issue and still under one year warranty. We called them back. The lady answer the phone was nice and sending me a technician to my house. Here is the thing everyone has to be careful!!!!! The technician went to my house to check the heater and said it is not their heater problem. It is the thermostat issue. Then he said you need to change the thermometer. I asked how much it is. He said 360 plus the installation 100+ after tax it will be 500+. I remember I got my old one its around 35 from Home Depot. He said that the one they have is the good one high tech one. I told them that my parent is old and they dont need those new high tech one. I denied that. After I denied this new high tech thermostat. He is not happy.He is starting to charge me these:1. Diagnosed issue around $100. (The heater was installed by them and under warranty. If it is not working of course looking for them first, right? Also, the lady on the phone didnt say anything about if there is no warranty issue they will charge me these diagnose issue payments. What if they say diagnose is going to be about $1000 or $10000 dollars. Do I still pay for it? I called them and their manager took care of this for me.)2. The tech didnt ask and replaced the filter for us. ( I paid for this no problem, he did the job and replaced it. But if you can tell me the price first or ask us first would it be better? Again, you did it and tell me later) this spend $653.see the picture down below. He took the old thermostat out and charged me $126. I mean 1 minute stuff and saying wiring. Come on! Everyone can see how easy it is. ( again he did the job what can I said)What I believe is that company is a good company but technician may have issue. Maybe they pay by job.I choose home comfort cuz Costco. Costco service always being good. I bought everything in Costco and all did good service and good installation. Home comfort When they install my unit was very professional and nice. After this happened, I have to really think about this company. Maybe it is some employees or policies they really need do something.After that I went to south west heater plumbing company take care my heater issue. They did it.
Home Comfort Alliance - Redmond's reply
Hi Zale,
Thank you for taking the time to share your experience with Home Comfort Alliance - Redmond. I'm grateful to hear that your initial installation went well and that our team was professional during that process.
I truly apologize for the concerns you've encountered regarding your heater diagnosis and the additional charges. It sounds like there were some misunderstandings, especially about the warranty and pricing for the diagnostic visit. We aim for transparency and appreciate your feedback as it helps us improve our services.
Regarding the thermostat issue, I understand your frustration, especially since you already had a suitable option. We value your input and will take it into consideration to enhance our technicians' communication and approach.
Thank you again for your insights, Zale. We hope to earn your trust back if given the chance.
Best regards,
Home Comfort Alliance - Redmond
Past Customer
1 month ago
From Google
Friendly and informative staff.
Home Comfort Alliance - Redmond's reply
Your 5-star review made our day! We’re honored to help homeowners throughout the Seattle–Tacoma metro and the Puget Sound stay comfortable with professional heating, cooling, and electrical services. Thanks for supporting a local company that’s committed to excellence and community.
Past Customer
1 month ago
From Google
This is the worst HVAC company weve ever dealt with. There were long delays, missed appointments, unclear scheduling, and constant miscommunication between the sales team and the installers. They made false promises just to get the contract signed.Once the contract is done, good luck getting any response emails, texts, and calls go unanswered. Youll be stuck waiting on their timeline, not yours.They assured us that our existing 5-wire setup and Nest smart thermostat would work perfectly with the new furnace and heat pump. However, after the full installation, they suddenly claimed the Nest thermostat isnt compatible with a 5-wire system and replaced it with a basic Honeywell model instead Thank you for downgrading.Im writing this review while their crew is still working on a job that started over a week ago. This company was referred by Costco, and Ill be reporting my experience directly to Costco as well.
Home Comfort Alliance - Redmond's reply
We’re very sorry to hear this. Home Comfort Alliance is committed to providing dependable heating, cooling, and plumbing service to every customer in the Puget Sound region. Please connect with us directly so we can resolve this issue and restore your confidence in our team.
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Ryan Rastetter