FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our Pricing Approach At Product Air Heating, Cooling and Electric, we believe in transparent, upfront pricing with no hidden fees. Here’s what you can expect: Flat-Rate Pricing: We provide clear, flat-rate pricing for most services, so you know the cost before work begins. Free Estimates: For system replacements and major installations, we offer free, no-obligation estimates. Financing Options: Flexible financing plans are available to make larger projects more affordable. Energy Rebates & Incentives: We help you take advantage of available rebates and utility incentives to reduce your out-of-pocket costs. No Hidden Fees: You’ll never find surprise charges on your final invoice. Any additional work is always discussed and approved before proceeding. Discounts: We offer seasonal promotions and exclusive discounts for seniors, military members, and repeat customers. Your comfort is our priority, and that includes providing pricing that’s fair, competitive, and easy to understand.
- What is your typical process for working with a new customer?
Our Process for New Customers At Product Air Heating, Cooling, and Electric, we make it easy and hassle-free to get the services you need. Here’s what you can expect when working with us: Friendly Initial Contact: Our Customer Service Representative (CSR) will greet you, discuss your needs, and schedule a convenient appointment time. On-Time Technician Arrival: Our certified technician arrives promptly, ready to assess your system and discuss any concerns. Diagnosis & Upfront Quote: We provide a clear explanation of the issue along with an upfront quote for repairs or replacement. Same-Day Service When Possible: If parts and time allow, we’ll complete the work on-site. Otherwise, we’ll schedule a convenient time to return. Permitting & Inspections: For larger projects requiring permits or inspections, we handle all paperwork and coordination to ensure full code compliance. Complete Follow-Through: From start to finish, our team ensures the work is completed to the highest standards, leaving your home clean and your system operating safely and efficiently. We’re committed to providing a seamless experience and delivering the comfort and quality your family deserves.
- What education and/or training do you have that relates to your work?
EPA Certification for safe and compliant refrigerant handling. Mitsubishi Diamond and Preferred Dealer Training, specializing in advanced heat pump and ductless technologies. Licensed Electricians holding both 01 (General Journey Level Electrician) and 02 (Residential Journey Level Electrician) certifications. 06A Electrical Certifications for limited energy systems. Seattle Refrigeration Licenses, ensuring compliance with all city-specific refrigeration codes and regulations. Door Test Certification for accurate home energy performance assessments. Ongoing Manufacturer Training to stay current with the latest high-efficiency equipment and technologies.