FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our clients are local small businesses. We work with anyone from a single low-volume coffeeshop, to a small chain of restaurants. Considering this, every business has different marketing demands. We have worked hard to keep our pricing appropriate for the industry (we've run restaurants and small businesses for over a decade, so we know money can be tight). Our goal is to provide the service you need at a price you can afford, and that service and price is different for everybody. We won't charge you to sit down with us and talk about your business and how we can help you. Let's sit down and see what we can do for you! media@thirdplacesocialmedia.com
- What types of customers have you worked with?
If you have been in the restaurant industry for a decent amount of time, you know there are very few 'common' scenarios. Every day is different and brings various challenges. However, we do spend most of our time with clients managing their brands' social media (primarily Facebook and Twitter), simplifying (or writing new) training materials, and focusing on the details that can have the greatest positive impact on the business in the short and long-term.
- What advice would you give a customer looking to hire a provider in your area of work?
The more we know about your brand and your passions, the better we can work with and represent your brand online. Be honest, be open, and be understanding of the fast-moving world of social media. Social Media is a wonderful new form of word-of-mouth for your current and potential customers. With social media platforms, for the first time ever, you can actually be part of the conversation. With this, you must be dedicated to showing your true, passionate colors about your brand and interacting with your customers online. If a customer walked into your shop and complimented or complained, wouldn't you answer their comment? I bet you would, don't let online compliments and concerns go un-answered.