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About
Warm and friendly service. I go the extra mile in service to the customer. For example - If it's a hardware issue and they need hardware purchased, I don't charge them extra time for going out to purchase the item. I only charge for the time I'm actually working on the issue.
Meeting new people.
Overview
Hired 54 times
Serves Snohomish, WA
Background checked
1 employee
13 years in business
Business hours
Sun10:00 am - 4:00 pmMon4:00 pm - 8:00 pm
Payment methods
This pro accepts payments via Apple Pay, Cash, Credit card, PayPal, Square cash app, Venmo, and Zelle.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2019
2017
Services offered
Computer issue
Computer type
PC
Desktop or laptop
Laptop
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, responsiveness, and work quality.
Great 4.7
26 reviews
5
88%
4
4%
3
0%
2
0%
1
8%
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Read reviews that mention:
Jack H.
Nov 3, 2017
•
Hired on Thumbtack
Dean was on-time per his appointment and did a great job of explaning each step and his troubleshooting process with the results and my options. Would gladly recommend Dean to others needing PC/IT assistance.
Computer Repair
Alex H.
Jan 30, 2017
•
Hired on Thumbtack
Prompt, flexible, honest, and knowledgeable service. Able to assist with a wide variety of software issues and upgrades. Appreciate the service and recommend for a wide variety of common software upgrades/troubleshooting.
Computer Repair
Michelle G.
Dec 18, 2016
•
Hired on Thumbtack
Dean came out right away and diagnosed the problem with the computer. He was very efficient, friendly,and his rate was definitely affordable.
Computer Repair
Mike R.
Jul 31, 2018
•
Hired on Thumbtack
Dean jumped right in and had three Windows 10 issues resolved in no time. He provided assistance that will allow me to resolve potential similar issues on my own. Dean fixed what Microsoft Techs could not. Fair price and great service.
Details: PC • Desktop • Need a diagnosis to determine issue • The computer technician travels to me
Computer Repair
John B.
May 1, 2017
•
Hired on Thumbtack
I had a black screen on my laptop and did some researching online to troubleshoot the issues by reading the DIY blogs and watching videos. But I was still not 100% confident in my own findings. So I hired Dean to come out and provide a diagnosis of this black screen on my laptop. Dean was very professional and honest and to the point. He analyzed and troubleshooted the situation then confirmed that I needed to replace the black screen. I will continue to utilize his services in the future. Dean, Thanks again for your quick and honest help!
Computer Repair
Credentials
Background Check
Dean Katona
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Unless I give a quote for the total price, I charge for the first hour and after that I charge in 15min. increments. For example, if I’m working on a laptop or desktop issue (which would be $60 for the hour) and I end up working on the issue for an hour and 15min. Charge would be $75
What education and/or training do you have that relates to your work?
MCSE, MCP and over 25 years of desktop, laptop and network support services.
What types of customers have you worked with?
Home users, small business such as small software companies, accountants, utilities companies and many more.
