FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is upfront, transparent, and based on the exact scope of work—no hidden fees or surprise charges. We provide clear estimates before starting and only recommend repairs that are necessary. Pricing may vary depending on door size, parts required, and urgency (such as same-day or emergency service). We occasionally offer seasonal discounts, and we always focus on long-term value rather than quick fixes.
- What is your typical process for working with a new customer?
We start with a quick conversation to understand the issue and schedule a convenient time. Once on site, we perform a full inspection, explain the problem in plain language, and present repair or replacement options. After approval, we complete the work efficiently, test everything thoroughly, and make sure the customer understands how to maintain their garage door going forward.
- What education and/or training do you have that relates to your work?
Our team has hands-on, industry-specific training in garage door systems, including springs, openers, tracks, and safety mechanisms. We stay up to date with manufacturer standards, safety requirements, and modern garage door technology to ensure every job is done correctly and safely.