FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is transparent and based on scope, complexity, and time required. I provide clear estimates before beginning any project. Discounted rates are available for nonprofits, schools, and community-based organizations. As an OMWBE-certified business, I’m committed to accessibility and long-term partnerships rather than one-time transactions. No hidden fees. No surprises. Just clarity.
- What is your typical process for working with a new customer?
Discovery conversation (understand goals and challenges) Clear scope + written or digital estimate Execution with communication checkpoints Testing, review, and client walkthrough Ongoing support options if needed I believe in eliminating confusion before beginning | signal over noise.
- What education and/or training do you have that relates to your work?
• OMWBE Certified (MBE, SBE, DBE) • IT Field Technician experience (Edmonds School District & NWESD) • Mobile Technician Repair Certification (micro-soldering, logic board repair) • Google Certifications • Extensive experience in VR, AR, drone education, and digital literacy workshops • Published author (AstroChess) and former Chess Wizards instructor My training combines technical precision with teaching ability.