FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Not complicated. Jobs over 300 square feet are priced by the square foot. The variables are the species of wood, the type of finish, and the layout of the house. A large square room will be less per square foot than and house with small, tight rooms. Jobs under 300 square feet my by priced by man hours and not square footage
- What is your typical process for working with a new customer?
We will get a phone call, email, online request, text, etc., make an appointment to go out to their home or business to do an assessment of their project and give the customer a rough estimate which they are welcome to photograph and then I will go back and get it typed up and get a professional proposal sent out. Sometimes the customer needs to still find their floor covering & in that case we send out the estimate with some blanks until those particular questions are answered but give them all the measurements. No matter what, the customer comes first.
- What education and/or training do you have that relates to your work?
Our guys have been in the business for over 20 years. They are always trying out the newest products at the suppliers on sample wood we have left over and making sample boards for our customers. There is new literature posted in trade magazines and professional workshops. We are always adding to our knowledge.