FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We practice fully transparent pricing with no hidden fees. All of our professional equipment and specialized products are always included in the price. Our rates depend on the square footage and type of service: Discounts: We offer up to [20]% off for recurring cleaning schedules (weekly or bi-weekly), as well as a discount on your first service. Additional Charges: The only separate charges are optional add-ons (such as sofa upholstery cleaning or deep oven cleaning) or an initial deep clean if the space needs extra care to start. Could you let me know the approximate square footage of your space and what type of cleaning you are looking for (standard maintenance, deep clean, or furniture cleaning)? I’d be happy to calculate an exact quote for you!"
- What is your typical process for working with a new customer?
Our Step-by-Step Onboarding Process Initial Inquiry & Needs Assessment When a new customer reaches out, we collect basic details about their space (square footage, number of bedrooms/bathrooms, overall condition) and specific cleaning priorities (e.g., standard maintenance, deep clean, or upholstery cleaning). Custom Quote & Service Checklist We provide a clear, transparent price estimate along with a detailed breakdown of what is included. For larger homes or complex jobs, we may offer a brief virtual or in-person walk-through. Scheduling & Confirmation Once the quote is approved, we schedule a convenient date and time. The client receives a booking confirmation with instructions on how to prepare for our arrival (e.g., parking options, entry instructions, pet notes). First Visit / Deep Baseline Clean On cleaning day, our professional team arrives fully equipped with all necessary supplies. For new clients, we usually start with an initial deep clean to bring the space up to our high quality baseline standard. Quality Walk-Through & Feedback After completing the job, we inspect the space to ensure every detail meets our standards. We check in with the customer to confirm they are 100% satisfied with the results. Setting Up Recurring Care (Optional) If the customer is happy with the initial service, we help them set up an ongoing cleaning schedule (weekly, bi-weekly, or monthly) with recurring discounts applied.
- What education and/or training do you have that relates to your work?
We are professionally trained in advanced cleaning techniques, safety standards, and specialized surface care. Our team has completed hands-on training in using eco-friendly and professional-grade products safely on all materials—from delicate hardwoods and natural stone to stainless steel. We also hold specialized certification in fabric and upholstery care, ensuring we safely remove tough stains and deep-clean sofas and furniture without damaging the material. Quality control and detail-oriented work are at the core of everything we do.