Superior Softwash

FAQs

• What should the customer know about your pricing (e.g., discounts, fees)?

  I try to be fair with my pricing and upfront. I don’t have any hidden fees and I do not try to upsell my customers on every little thing. I’m honest and down to earth. I guarantee all my work as well.

• What is your typical process for working with a new customer?

  I arrive on site at or before the time I say I’m going to be there, introduce myself, and will generally do a walk around with the customer just to make sure we’re on the same page with everything being done. I will make any recommendations needed at that time based off what I find in the walk around. I will let you ask any questions or address any concerns at that time. Then I get to work. I start by setting up my equipment, covering up any outlets needing covered, moving whatever furniture or potted plants that were missed by the customer, I will wet down any vegetation so that they do not absorb any of our products (which are industry standard and environmentally friendly as possible), I’ll wet down any surfaces if needed, pre treat areas if needed, and begin working. Once completed I will consult with the customer again to ensure they are completely satisfied with my work, collect payment, and then pack up and head home.

• What education and/or training do you have that relates to your work?

  I am constantly researching and learning new techniques and procedures to help improve my business. Whether that be the proper way to clean a wood fence, or new window cleaning techniques. I’m always looking to improve myself. I experiment with new products and techniques on my own home and family/friends home before I even do anything new to a customers home. I’m apart of many social media groups and associations that keep me current on all the new and improved products and proper techniques.