FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Much of what I do cannot be priced in advance. I may come in for a basic faucet repair and end up having to replace a fixture. It's typically time and materials with discounts to seniors, single mom's and families of deployed military members.
- What is your typical process for working with a new customer?
The first step for me is to get a handle on what the customer wants done. It may take multiple contacts (via e-mail, text, Thumbtack) for me to get a complete understanding of the project. Phone calls are more efficient. Once I believe it's something I am able to do proficiently, I agree to meet and go through the things that the customer would like to accomplish. Occasionally, what looks simple may not be so simple and I explain what needs to be done to achieve the expected result. With a good understanding in advance, sometimes I can start right in. Often I need materials and to schedule a time to return to start the project.
- What education and/or training do you have that relates to your work?
Most of my training is hands on. I have worked in both construction and manufacturing taking plumbing and electrical courses required for the jobs that I have had. My experience has taught me to build, fix, adjust, tweak, modify or replace to make things work properly.