Andrew W. Smith

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Introduction: I offer computer repair, hardware, software, new PC setup, data recovery, managed services, IT assistance, and affordable IT help.

Overview

Hired 4 times

1 employee

10 years in business

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6 photos

Reviews

5.0

2 reviews

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Heide H.

Nov 10, 2015

Andy has come to my rescue several times since I met him. He is an expert in this field, honest, upfront, and real. I'm a single woman and I find that computers are an area where I have no knowledge, I rely on experts, and I usually get taken for an expensive ride based on that vulnerability. Andy is aware of this situation and strives to be fair and honest with me every time. He answers my calls/texts it seems like immediately and gets it done! Price is fair and upfront. Work is done ASAP and it's done right. I am a critical person and because of Andy's service, I am able to continue online college, without it I would have possibly failed my current course. He even offered suggestions of the computer to get, websites to use and not use. He's awesome!

PETER Q.

Nov 11, 2015

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Hired on Thumbtack

Gave me an honest appraisal of my computer's problem and helped me avoid putting good money after bad in trying to fix it. Did not try to sell me services that wouldn't help.

Computer Repair

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
I do, this strongly depends on the individual user. I try to make all my services affordable to the user. I will work with a user to determine what the best plan is for there needs.
What is your typical process for working with a new customer?
I learn what my customers need, I do not up sell any products to make profit. It is important to understand each individual customer in today's world and what they need out of a computer. Whether that be related to business work, word processing, gaming or simply speed.
What education and/or training do you have that relates to your work?
I have been building computers for about 4 years. I started out tearing apart computers in my basement when I was 16. I currently am in IT and pursuing a career in the United States Air Force.