FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer discounts for each season on specific projects and military discounts!
- What is your typical process for working with a new customer?
1. Customer calls in or messages us on one of our many platforms. 2. We ask about the customer's project and get a general idea of the home's needs. 3. We set a date and time to come out and look at the project in person. 4. An estimation of the project takes place and is sent out to the customer within 48 hours. 5. If the estimated price is accepted, we begin scheduling and procure the project deposit. 6. On the agreed date and time, we begin your home project after an initial walk through. We complete a daily walkthrough with our customers throughout the project. 7. When the project is completed, we have a final walk-through together to ensure customer satisfaction. 8. The certificate of completion is finalized and final payment is received. 9. All documents are given to the customer in the form of a project portfolio. 10. Process re-starts with your next project!
- What education and/or training do you have that relates to your work?
We are a licensed and insured company. We have general contractor licensing as well as dwelling contractor certifications. All members of the team must complete these courses in order to work on our projects. All contractors follow a strict code of conduct. Our contractors are required to complete 12 hours of continuing education courses/classes on code requirements and trade applicable information annually.