I contacted Tom after the previous floor company we had used ghosted us--as new homeowners, it's a lot of work to research contractors, set up consultations, schedule the work, etc. So it was really frustrating when the previous company never responded to our follow up to complete remaining floors in our house. Tom, however, called me and stopped over within 48 hours, inspected the quality of work the previous company did & caught some minor loose ends they missed, and gave us a solid quote for the remaining work we needed on that floor in our house. We were waiting on another contractor to finish work before Tom could refinish our floors, and Tom was incredibly flexible and had AMAZING communication. Called & texted, walked me through the process step by step (something the other company did not do), and was just generally a very easygoing person to chat with. Tom refinished our floors (that had damage from super old custom built-ins) and made them look amazing! Like brand new. He also cut a 1/2" off of one of the bedroom doors because it didn't open fully and had years' worth of scraping against the floor. It wasn't something we had even thought about or asked of him, but he asked if we'd like him to, we were very grateful. We will absolutely be calling Tom again when we are ready to refinish our remaining floors upstairs. Thanks Tom!
