What is your typical process for working with a new customer?
Ideally, we'd like to be able to sit down - either at their offices or over coffee or what-not after hours and talk. We'd like to hear and listen to what our potential client has to see.
Most importantly, we are trying to ensure for ourselves as well as the client that we have the experience, and can get this done properly, timely, and within reasonable budget for the value produced.
What education and/or training do you have that relates to your work?
We have advanced degrees in Business as well as in the Humanities. We've studied at U. of Chicago, Harvard, MIT, and Wharton.
We've also spent 4 years under the tutelage of Stephen Covey; are trained in his methods as well as Rummler -Brache's process management approach.
In addition to teaching we have been active in business for a combined 80 years. We've build channel management and go-to-market strategies.
We've written prospectii gaining millions of dollars for our clients; analyzed market coverage models, created actionable segmentation schemes, motivation & performance management programs, and have turn-around experience.
Additionally we've handled new product launches and product recall and repair programs.
We've specialized in Strategy, Channel Management , Marketing, Sales, Communications, Customer research, customer service, Call Centers, and virtually every functional area
Both of us have spent over 20 years in the realm of integrated, data-based sales and marketing, included technology and telephony, call centers, and customer satisfaction work.
We were among the first in the nation to proselytize CRM 20 years ago and guarantee results.
Do you have a standard pricing system for your service? If so, please share the details here.
The phrase I've heard more often than not over my years as a consultant is:
"It depends". After both sides have agreed to work together, we estimate the time it might take and first steps. At that point, we do ask for a retainer to begin our work.
We like to lay out an actual work-plan to the needed granularity of the planned work. Then we can estimate who needs to do what, how long that might take, and what the deliverables will look like.
If changes occur we communicate and require our clients to sign-off on those change orders. So, bill hourly, tracking our work, and bill on a regular basis with fees dues upon receipt.
We do make use of talents outside this partnership and try to pass-through outside expertise in the area of their billing - we act merely as project coordinators, quality control, and project delivery.
On average, however: Our fees range from $40 an hour to $125 an hour. We do again offer daily rates, monthly retainer agreements, and one time - one-day assignments when our band-width and your timeframe allow.
How did you get started doing this type of work?
Lot of on the ground experience translated into on-going education, wonderful opportunities, and a strong family support group.
We've created this venture because the pastor at Gesu recommended this is a wonderful way to give back
What types of customers have you worked with?
We've had the pleasure and opportunity to work with guys on the factory floor, high level executives - including several CEO's of multi-billion dollar operations.
We've worked with start-ups; not-for-profdits; individual entrepreneurs ; and teams of clients from multiple functional areas; In addition
We've worked with Church Groups, Schools, in private mediation, and education and public speaking.,
Describe a recent project you are fond of. How long did it take?
Projects can last several weeks or be on-going. In the appropriate circumstances we suggest a monthly retain approach.
It all depends!
What advice would you give a customer looking to hire a provider in your area of work?
Have a great willingness to share your Current State with the group you choose as your partner,
Be willing to narrow the focus of your project to no more than 2 Major Objectives; recognize the things that stand in your way of getting to your Desired End Result, and communicate openly with everyone involved.
What questions should customers think through before talking to professionals about their project?
A few questions clients might ask themselves:
What are your primary objectives;
Can you define what you do - you Mission, Vision, and Values
What does your business look like today
what do you want it to look like in the future.
Are you willing to share, to be open and to communicate in both directions without ego getting in the way