FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Midwest HVAC Pros is proud to offer the following discounts: Maintenance Plan Discounts, Rewards and Incentives! 10% Veterans Discount 10% Senior Discount We believe that offering high quality, professional services and excellent customer care shouldn't have to come with a big price tag! We offer our clients the most clear & transparent pricing in the industry. We always present our clients with easy-to-understand quotes, and we encourage clients to ask questions about the work to be performed. We want our clients to feel 100% confident about their decision to choose Midwest HVAC Pros to be their service provider.
- What is your typical process for working with a new customer?
It's as easy as 1, 2, 3... 1. Contact Midwest HVAC Pros! Our team is ready to assist you 24 hours a day, 7 days a week! 2. Schedule your appointment with ease, confidence and upfront pricing. 3. Services are performed by a team of NATE certified professionals that are committed to serving you and getting your job done right the first time! We know our clients' time is just as valuable as their pocketbook. We are committed to offering a 'start-to-finish' experience that is simple and hassle-free. You choose the date & time-frame that best fits your schedule and we offer appointment reminders via courtesy call, text or email...whatever you prefer! Whether clients are calling for preventative maintenance, demand service for a faulty system, or they want solutions to replace their existing systems, our teams are committed to serving our clients in an efficient and professional manner.
- What education and/or training do you have that relates to your work?
Continuing education, and staying current with the most recent technology, is a high priority at Midwest HVAC Pros. Midwest HVAC Pros has an on-site training facility and classroom where our technicians learn and train on the newest technologies. We have a dedicated in-house Training & Development team, and bring in experts nationwide to work with our team members. Our team members are certified by: NATE (North American Technician Excellence) EPA (Environmental Protection Agency) ACCA (Air Conditioning Contractors of America) State of Wisconsin Contractors Licensure