FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing system is far from complicated. We offer flat-rate pricing for jobs, with options clearly printed in our pricing books. Our technicians show what these options are and each customer can make their choice on what they want for their home. Yes, that takes extra work on our part making sure that we are keeping up with inflation (and material cost increases), but we feel it's worth it on the customer satisfaction end of things.
- What education and/or training do you have that relates to your work?
Yes - for our whole team. That means from the President to the GM, the Dispatchers, our Customer Care team, the Plumbers & HVAC techs - everyone gets regular training. We meet weekly to go over new technology or issues with older systems. We send our techs other training like: NATE, the National Comfort Institute, Service Excellence, etc. We are also members of the Nexstar Network, and membership requires constant training of our team with them as well. To that end, we built our own training room in our offices in Rhinelander. We fly trainers up to help our team learn new skills as well as offer training from our team as well.
- How did you get started doing this type of work?
Most of our team would say that it was the opportunity to do a rewarding job while living in a community that they love.