FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Transparent and fair pricing.
- What is your typical process for working with a new customer?
It’s simple and stress-free: Contact us by phone, email, or online. Our office manager gathers project details. A certified inspector visits your property. You receive a clear, detailed estimate and recommendation. You review the estimate and our recommendations - we answer your questions. Once approved, we schedule the work to be completed at your convenience. Transparent communication every step of the way.
- What education and/or training do you have that relates to your work?
Our team at HomeGuard are Building Performance Institute (BPI) certified and factory-trained and certified on the products we install. This combination delivers expert diagnosis, quality workmanship, and long-lasting results.