Refresh Carpet & Upholstery, LLC

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Introduction: Keeping high-traffic floors and carpets in your home or business clean isn't easy! There's no telling what guests may track in, and heavy footed traffic can crush particles deep into the fibers where a vacuum cleaner cannot reach them. Refresh Carpets & Upholstery offers carpet, floor, upholstery cleaning, maid/home cleaning, and junk removal services to residents and commercial businesses of MD, VA, and WV surrounding areas. We will keep your high-traffic spaces looking and smelling as new. Visit our website and book a free assessment appointment today so we can revive your worn-out carpets or floors! Check out our reviews! Book a floor/carpet service and receive 20% off on your one-time maid service after. Even then as a first time customer you'll still receive 10% off, and we extend that to 15% off for military, first responders, and veterans!

Overview

Hired 56 times

Background checked

6 employees

3 years in business

Payment methods

This pro accepts payments via Credit card, PayPal, Stripe, Venmo, and Zelle.

Social media

Facebook, Twitter

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2023

2022

Featured Projects

19 photos

Specialties

Cleaning method

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Reviews

Excellent 4.9

19 reviews

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89%

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Customers say...

This pro delivers excellent cleaning results, with customers reporting fresh-smelling homes and removed stains. Their teams are described as friendly, professional, and efficient. Customers appreciate the pro's responsiveness and flexibility, with some sharing positive experiences with military discounts and last-minute appointments. Some customers note room for improvement in upholstery services but overall express satisfaction with the experience.

AI-generated summary of customer reviews

Scott E.

Dec 10, 2022

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Hired on Thumbtack

The Refresh Team arrived with 4, customer service-focused and very professional upholstery cleaning experts that quickly evaluated my upholstery cleaning needs, and took effective, reliable steps to make my carpets and multiple couches look new and smell amazing. Well done, and I plan to use this company for all spring cleaning or special occasion upholstery cleaning.

Details: Loveseat • Sectional • 2 pieces • Polyester • Drink stains • Pet stains • Food stains

Refresh Carpet & Upholstery, LLC's reply

It warms our hearts to know that you liked your service! We try our best to make customers, like you, enjoy their home after we are all done! Thank you for choosing us to Refresh your day!

Upholstery and Furniture Cleaning

Zohra K.

Oct 12, 2022

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Hired on Thumbtack

Great experience - needed spot treatment that got done quickly and efficiently. The carpet looks clean and refreshed, can’t even tell there was a spill.

Details: Apartment / condo • 1 room • Drink stains • No stairs • As recommended by the pro • I don't have pets at home • No smokers in home

Refresh Carpet & Upholstery, LLC's reply

We are so pleased that you enjoyed your service! Any time there is another accident, please let us Refresh your day!

Carpet Cleaning

Mirabelle l.

Oct 7, 2022

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Hired on Thumbtack

Thank you for doing business the right way. I like to write an online testimonial/review, but I have appreciated your company’s employees and efforts so much that I feel compelled to write this testimonial: “Undoubtedly the best customer service experience I have ever encountered. Eaton and Xenia did an incredible job. Refresh Carpet & Upholstery went well out of their way to ensure I was satisfied with my problem with my Brand new mattress that my dog accidentally peed. REFRESH CARPET&UPHOLSTERY does business the right way. I will recommend them to everyone I know who is looking for the perfect and fabulous Carpet & Upholstery cleaning. I would elaborate more in my testimonial, but there are no words in this world to describe Eaton and Xenia's incredable job and friendly customer service. Thank you for literally going above and beyond to satisfy us. Many businesses I’ve encountered would have lied about their prices regarding removing the stain and odor of pet urine and they overprice customers. Thank you for doing business the right way… it’s rare to see these days. Great job!!

Details: Mattress • 1 piece • Pet stains

Refresh Carpet & Upholstery, LLC's reply

We are really appreciative that you chose our company to Refresh your day! Clients like you make it worth it!

Upholstery and Furniture Cleaning

Arianna D.

Mar 8, 2023

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Hired on Thumbtack

This is my second time using Refresh. They have a whole team that comes and works on various rooms! Came home to fresh smelling house. I will definitely continue using them for an entire house cleaning in my new home! Love love love them!

Details: 4 bedrooms • 3 bathrooms • Standard cleaning • Window cleaning (interior) • Oven cleaning • Pets in home • Just once

Refresh Carpet & Upholstery, LLC's reply

You have no idea how much we love our repeat customers! Refreshing your home is a priority within our company. Also, if you serve our country, we will definitely serve you!

House Cleaning

Ania C.

Dec 28, 2022

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Hired on Thumbtack

I enjoyed refresh carpet and upholstery services. I had two couches and a bed frame done and it did take a quite a while. The quality of the service was good but I did expect to see more of a difference in the couches afterwards and other than getting a few obvious stains out - they looked and smelled the same as before. This was the first couch/upholstery cleaning I have ever received so I did not know exactly what to expect but the tech was very nice, personable, and professional and they fit me in for an appointment last minute which I really appreciated as well as provided a military discount which not everyone does.

Details: Loveseat • Sectional • Mattress • 3 pieces • Microfiber • Cotton • Linen

Refresh Carpet & Upholstery, LLC's reply

Hello Ania, We are so sorry you did not see a difference after the cleaning. Just to let you know that we give all our customers a 30 days warranty on your cleaning. I know the tech cleans with shampoo, disinfectant and deodorizer on the fabrics. Usually after a day you will not smell the deodorizer. Thank you for taking time out of your day to review the services.

Upholstery and Furniture Cleaning

Credentials

Background Check

Delton Matthieu Laudat

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Our prices are competitive and includes additional services like protectants and pet/food stain removal. You can subtract 10% off if you are a first time customer with us, or 15% if you are first time active duty, veteran, or first responder customer with us.
What is your typical process for working with a new customer?
We believe in creating trust with our new customers which is why one of our techs would be more than happy to meet you for a pre-job assessment for free. They can explain the exact measurements, what's currently going on with your carpet, floor, or upholstery and give you an accurate estimate.
What education and/or training do you have that relates to your work?
We have the latest technology, tools, and safest products to facilitate our work, and over 10 years of experience with carpets, upholstery, and floor cleaning techniques. We also provide exceptional customer service which goes even further. We do our best to make our customers feel happy with their choice with us.