FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We have a standard diagnostic/service fee to determine the current problem. This is done before we set a price because I'm sure you can imagine all assignments are different. In some cases we would have a general idea but most times it is difficult to determine unless we actually come out to see it. Sometimes a customer's description can vary from what is the actual issue.
- What is your typical process for working with a new customer?
The number one process when working with a new customer or any customer is to call/instant message and have them explain the problem so that we can develop a visual of the situation, schedule a diagnostic/service call and discuss possible solutions to get the job done the first time. You would be surprised how many customers call us to fix problems another company did for them. They usually regret not having used us to begin with.
- What education and/or training do you have that relates to your work?
Bachelor Degree in Computer Science. When creating programs I use C SHARP for development. My additional skill is SCCM 2012 which allows me to roll-out operating systems and Application packages to 30k systems with the use of Vb-scripts. In addition to actively working in the field I am constantly taking workshops to stay on top with the latest technology